Reviews (556)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.

October 18, 2018

The CC app support is very helpful in answering all of my questions. Especially when CC support went the extra mile and helped me setup the personalization feature in my store. Great job and keep up the great work!

Harmony Sale™
United States
Over 1 year using the app
September 16, 2020

Amazing Customer Service, Fast turn around and most of all great prints. I would recommend them to anyone!

400years
United States
Over 1 year using the app
July 31, 2019

I would have to say the team at Customcat have proven themselves committed to me as a customer and their product. They are very easy to work with and contact by phone if you have questions or need product development guidance. The production turnaround time is fast which is very important in my line of work. I'm very satisfied with their service.

Sermon Shirtz
United States
Over 1 year using the app
March 4, 2021

Nice fulfillment service. Product quality and production time are as expected. A friendly and helpful support team that always responds promptly. Highly recommend it.

Family Gift Nation
Vietnam
About 1 year using the app
February 2, 2021

This application has helped me a lot, the interface is also easy to use and manage. Especially, I can link to other sites very conveniently and quickly

KLAAS Store Tee
United States
About 1 year using the app
October 23, 2018

I love custom cat! Lets start on how easy it is to use and how you can upload thousand of designs in minutes! which saves tons of time that you can use to focus on other aspects of your business. The quality of the products are always on point, and they have a very diverse catalog (im always finding new products i havent seen before) and they also have all over print, which is a huge deal! lastly and most important to me personally is the customer service, custom cat treats you like their family, not once have i called with an issue or concern and been treated poorly. they actually go out of their way to provide tips and tricks to help you with your projects and overall business. 5 star!

C'mon Art
United States
About 1 year using the app
August 8, 2019

Quick, easy, and fast service. All workers really make sure that the problems solved. Especially Brett.

CT TAKEOVER
United States
About 1 year using the app
July 29, 2020

Spent several hours using their support and thrilled how available and helpful CustomCat has been. Highly recommend this app.

STANDING TOGETHER
United States
About 1 year using the app
February 5, 2021

I've been using this app since 2016 on my other store. Great customer service experience, especially from Michael! Very friendly and personable. I use it for my other shopify store and on Etsy. Highly recommend!

Merch Creation Studio
United States
About 1 year using the app
March 13, 2021

FF was overall a great experience for shipping a first-time. The sales staff are helpful and responsive, and the order management software is clean and easy to use.

SimpleKool
United States
About 1 year using the app