Reviews (556)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.
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Brett, was very knowledgeable and helped answer all of our questions. Thank you Brett. We will continue to work with Custom Cat because you guys are so awesome and easy to work with for our business.
Salsarise.com
Custom Cat is a great company to deal with.
After a small hiccup, they contacted me and went out of their way to resolve the situation. I really appreciated the way they handled things. Not all companies would be so attentive with a new client.
Their fabrics are above and beyond the competition.
I highly suggest you try them out.
We've used many different POD suppliers on our stores - now that Custom Cat offers nearly everything that most other suppliers offer, we've moved all of it to them.
Their customer service has been top notch, and the products turn out great. Every POD supplier we've used has issues now and then, but none of them have stood behind their products and services like Custom Cat has.
Great Job Team!
The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it
I just called customer service to ask a question about my 1st purchase on my Shopify store (yah). He explained everything clearly and showed me how the check the status of on order inside the Customcat app, and I was able to see my order, the tracking number, the base cost, and the shipping fees. I am very happy I decided to go with Customcat than one of those "other" fulfillment partners
I just called Custom Cat because I placed an order for myself that is over two weeks old. I spoke with Brett and learned that the mistake was mine because I had the wrong settings activated. Anyway, Brett took the time to help me fix the problem step by step and he also gave me some great tips for the future. It is so important it is to me that I get someone on the phone from Custom Cat and they help me work the problem step by step. Outstanding customer service as well as product and that's why I'm with Custom Cat.
Sean C
CustomCat has great customer service, and fast fulfillment times. The majority of my orders from last Christmas season were delivered on time. If anyone is looking for a fast and a reliable fulfillment partner, CustomCat is your best option.
We are new to Custom Cat. I called customer support today and had lots of questions for them since we are so new. Brett was awesome and very helpful! Thank you so much for all your help and support.
I had a customer order a product from me but then cancelled 6 hours later. I tried to cancel the order with CustomCat but it was too late. It was not their fault, they're just fast at their jobs. Believe me, that is not a bad thing...especially this time of year. One of their Account Managers called me back and helped me fix the issue. Being a new store and not selling very many shirts through them I thought I might just be written off, but they treated me with respect as if I were a big customer. That says a lot to me about how they value their customers....all of their customers. If you're looking for a print on demand vendor, I would highly recommend giving them a chance.
I am very new to Custom Cat but I am giving it 5 stars based on truly excellent customer support.