Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

August 12, 2020

Great customer support and a clean integration with Shopify. The products they provide are top notch and I've been very pleased in all my transactions with them.

Idawizard Works
United States
9 days using the app
November 3, 2017

The CustomCat app is amazing. A truly fantastic company. For about 6 months now I have been using CustomCat as my print on-demand fulfillment solution. Their customer support is very responsive and resourceful. The CustomCat app is also very user friendly. They provide these awesome video tutorials that walks you through the functionality of the app from start to finish. I was able to export thousands of products in minutes. Also, their product selection is great (over 400 different products to market). I sell mostly coffee mugs and my customers love them. I would recommend this app to anyone looking for great customer support, great quality products, excellent lead time, and lower prices.

Muggalo
United States
9 days using the app
March 29, 2018

The group at Customcat has been absolutely exceptional in their customer service!! I have been working with Brett and his desire to listen and help every step of the way is something rarely found in business any longer. I can't speak more highly of a company!! They are there for you. They care about helping you becoming successful. Definitely a company I would recommend.

Your Gear Your Way
United States
8 days using the app
Edited March 1, 2018

CustomCat Customer Service is Exceptional! Very Nice People and they know their Business well. Their Products are Always Very Good Quality. And the Prints always come out Great. And CustomCat's 2 day shipping keeps my Customers Coming Back!!! Thank you Again CustomCat!!!

Macey Janes
United States
8 days using the app
October 14, 2020

I have been a believer of CC from day 1. I am able to offer my customers a variety of quality products making their shopping experience that much better. They make sure no matter what issues happen my shop and customers are taken care of. Once you understand the overall process of things it is easy and makes running my POD business that much simpler. Here is to many more years with CC!

Dedicated Outfitters
United States
7 days using the app
January 14, 2022

Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!

chrishira-perrier-music
United States
7 days using the app
April 15, 2021

Can't say enough about Custom Cat. Been using custom cat for about 5 years now, and they've always delivered great quality products, not to mention the size of their collection is one of the biggest in the POD space. Alex Phillips has been a superstar in regards to keeping me updated with Custom Cat's products (so I can launch products as fast as possible), any account / customer issues that have arisen, and much more. Thus far I've spent well over $400,000 across multiple businesses using Custom Cat.

Quiet or Loud
Canada
7 days using the app
March 19, 2018

Great APP. Great Service. Great Products. What more can you ask for?

Shhhhofficial Com
United States
6 days using the app
October 26, 2018

Great App. The interface is easy to use. Customer service is fantastic. Keep doing a great job CustomCat.

HopSkipDrive
United States
6 days using the app
January 15, 2018

I had spent numerous days doing my research on POD companies and ultimately went with CustomCat and I do not regret it!! CustomCat Print On Demand is very user friendly, as I wanted to get my mother who is technologically illiterate into the Ecommerce business, CustomCat made it possible. As she puts it “if I can do it, anyone can!” The tutorials are super straightforward and easy to follow and you can upload multiple products at once which saves ALOT of time! You also can not beat their shipping costs, especially internationally, which makes the monthly fee worth it! - The last thing I want to mention that I love about CustomCat is their Facebook members group where you can search questions asked by fellow members in the past or post your own questions; everyone is supportive of each other and willing to help you within minutes which is awesome especially if it's weekend and customer service isn’t open to calls!

Simply Live Kindly
Canada
5 days using the app