Reviews (557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.
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I used CustomCat for two months. I wish I could give them zero stars. There customer service is all about placing blame on existing customers and avoiding any responsibility for their poor printing. I had ten initial orders. One of my orders had a different company printed on my shirts. I took my products to local printing shops. The owners I spoke to were shocked that someone would ship this poor product to a customer. Garbage shirts and horrible printing. I donated the shirts to the homeless. I am shocked that Shopify has not distance themselves from CustomCat. CustomCat is bad company for Shopify. Printful, however, has been very helpful during the process. Every shirt printed by Printful was perfect.
Hi. I am sorry you had a poor experience for your first 10 orders. We, at customcat, take immense pride in our support team. We will always take accountability if there is something that we screwed up on, although we are not perfect. We know that. We operate at a 1% replacement rate and while we are proud of this replacement rate, we are always striving to lower that number. You actually used our support email, but the issue is when we responded asking for more information, you never responded. BUT, It is not too late! If you contact us back, we can still help address this issue and rectify it.
Wish I could give them more, but twice now they have sent garments out with nothing on them. Another garment was sent out with a hole and no replacement shirt to be sent out. Customers ordered black shirts with a black print or a dark ash shirt with black print, and instead of letting anyone know there was a problem, they send it out blank and say you would not see the ink. Weird, because I have printed many black on blacks and people love them. Weird that they would not contact you with an issue, then just send the customer a blank shirt, TWICE. Then, no refund, they just tell you to remove the product and quit selling. All the rest I am liking, but we just can't get over the fact that they would send two of our customers a blank shirt and act like the ink is there but you can't see it because it is black on black. These three issues have come about within selling 30 or less shirts.
very prompt and helful service all questions answered with full clarity thank you for you help and excellent customer service JT.
Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.
great customer service and very fast responses to my emails.
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free!
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com anytime!
CustomCat really works very badly. An order of more than 1 month does not ship. When contacting support is only answered through the loudspeaker, there is no responsibility. Continuing to ship orders but after more than a week still not shipping orders. In addition, continually deduct 2 times for each order while the system records once, asking support is shirking responsibility.
Indeed, CustomCat is too bad, too disappointing about how it works and supported.
When I have some problem about shipping problem , I contacted to support and get the quick support.
Product after product with issues. Colors nowhere close to submitted artwork, prints off center. 7 of 8 items on last order were flawed. Customer service is slow-to-non-existant. Made me jump through hoop after hoop and each time they admitted the print was sub par. Still argue about refunding me. No longer worth the effort. I only wish these reviews allows submission of photos to show the final products. I'm sure CC is thrilled thats not possible.
Placed sample orders with Printful and the quality was night and day. The colors with printful were way more accurate and print location was spot on. Posted a blind comparison in the CC users forum and was removed from the forum. Beware before hitching your POD business to Custom Cat.
I used this app for 4 years and this is best fulfllment app for POD. They support very quick and high quality product. Thanks