Reviews (95)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the high-quality products and exceptional customer service, noting the responsive support team enhances business growth. The app is user-friendly, ensuring easy integration and quick production times, which boosts customer satisfaction. A wide product selection helps merchants expand their offerings. Additional benefits include a supportive community and educational resources, with the app actively adapting based on merchant feedback.

November 24, 2023

I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!

School Year Gear
United States
About 1 year using the app
Edited May 1, 2022

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

Stoa Mart
United States
About 1 year using the app
Edited October 29, 2019

The customer service behind CustomCat is amazing. If you have any questions or difficulties they will help you and do so quickly and professionally. I'm amazed at the care that they extend to their customers. Thank you to the entire CustomCat team.

Little Pampered Dog Boutique
United States
12 months using the app
October 16, 2018

CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.

Elevated Gear
United States
11 months using the app
Edited September 21, 2018

My experience is that their customer service rocks. I called them with a question, no hold, it just rang and someone immediately picked up and was very nice and helpful.

Shakya Du Jour
United States
8 months using the app
January 30, 2018

So far my experience with custom cat has been great. I was reluctant to try them at first because of some of the negative reviews, however my experience so far has been great.

We've processed about 10 orders with them so far and I am looking forward to many many more in the future.

Wig Addiction
United States
8 months using the app
April 29, 2022

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

MHM Now
United States
6 months using the app
August 4, 2022

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

Driven District
United States
6 months using the app
March 8, 2021

The quality of the product in addition to the extremely kind and helpful support team at CustomCat has made this experience seamless and enjoyable. My partner and I launched a business with CustomCat in a matter of weeks and are now fully automated. It has been the easiest experience I've had with fulfillment and I highly recommend CustomCat!

Castaway Fabrications
United States
5 months using the app
Edited April 19, 2022

Perfect supplier.
Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations.
I will recommend this supplier to my friends

Anhtu2268
Vietnam
5 months using the app