Reviews (556)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.

October 21, 2018

There are a lot of resourceful Shopify video tutorials when first getting started. Also, CustomCat has so many products available to market my brand effectively. CustomCat was an easy decision to make.

Discover The Solution
United States
12 days using the app
May 19, 2019

Their fulfillment speed is also very fast! My customers are happy with Customcat's support staff, and the overall print quality.

PoohStar
Vietnam
11 days using the app
July 2, 2018

Great app for sourcing new unique products. They have great customer service and any questions we have are immediately answered by their staff. Thank you!!

Donotee
Vietnam
10 days using the app
August 12, 2020

Great customer support and a clean integration with Shopify. The products they provide are top notch and I've been very pleased in all my transactions with them.

Idawizard Works
United States
9 days using the app
November 3, 2017

The CustomCat app is amazing. A truly fantastic company. For about 6 months now I have been using CustomCat as my print on-demand fulfillment solution. Their customer support is very responsive and resourceful. The CustomCat app is also very user friendly. They provide these awesome video tutorials that walks you through the functionality of the app from start to finish. I was able to export thousands of products in minutes. Also, their product selection is great (over 400 different products to market). I sell mostly coffee mugs and my customers love them. I would recommend this app to anyone looking for great customer support, great quality products, excellent lead time, and lower prices.

Muggalo
United States
9 days using the app
March 29, 2018

The group at Customcat has been absolutely exceptional in their customer service!! I have been working with Brett and his desire to listen and help every step of the way is something rarely found in business any longer. I can't speak more highly of a company!! They are there for you. They care about helping you becoming successful. Definitely a company I would recommend.

Your Gear Your Way
United States
8 days using the app
Edited March 1, 2018

CustomCat Customer Service is Exceptional! Very Nice People and they know their Business well. Their Products are Always Very Good Quality. And the Prints always come out Great. And CustomCat's 2 day shipping keeps my Customers Coming Back!!! Thank you Again CustomCat!!!

Macey Janes
United States
8 days using the app
October 14, 2020

I have been a believer of CC from day 1. I am able to offer my customers a variety of quality products making their shopping experience that much better. They make sure no matter what issues happen my shop and customers are taken care of. Once you understand the overall process of things it is easy and makes running my POD business that much simpler. Here is to many more years with CC!

Dedicated Outfitters
United States
7 days using the app
January 14, 2022

Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!

chrishira-perrier-music
United States
7 days using the app
April 15, 2021

Can't say enough about Custom Cat. Been using custom cat for about 5 years now, and they've always delivered great quality products, not to mention the size of their collection is one of the biggest in the POD space. Alex Phillips has been a superstar in regards to keeping me updated with Custom Cat's products (so I can launch products as fast as possible), any account / customer issues that have arisen, and much more. Thus far I've spent well over $400,000 across multiple businesses using Custom Cat.

Quiet or Loud
Canada
7 days using the app