Reviews (546)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...

April 29, 2019

One of the most Shitty apps in the print on demand. They don't answer when a package is lost! there's no tracking and customers will get mad. If you want problems, here!

Prehispania
Mexico
3 months using the app
Bespoke Technologies replied April 30, 2019

Hi! I am sorry we couldnt talk over the phone when you called. We were probably on the line with another seller. We are always answering the phones. We also have an amazing ...

October 13, 2020

The absolute worst on demand printers I've ever used. Pints were of poor quality and placed crooked on nearly every order. I am completely embarrassed to have ever let this company represent me.

RumAndGunClub
United States
3 months using the app
Edited September 20, 2020

I am a graphic designer and I am not satisfied with the quality of the printing nor with the placement of my artwork. I had banding in my face-mask and the placement of my artwork was incorrect. I am so disappointed that I have to remove my online store temporarily until I figure how to provide the best quality for my customers. I have yet to receive help from the CustomCat customer service over ...

Erica Smith Designs
United States
3 months using the app
Bespoke Technologies replied September 16, 2020

Hi Erica, Thank you for choosing CustomCat. I reviewed all 8 orders you submitted and I do see we had to replace one of your masks. Please rest assured we ship over 25,000 ...

July 11, 2021

Worst app experience...so frustrating. When selecting a product to design, you can't click on the selected tab because it's all so squished together that the tab gets hidden by the product beside it. Everytime I try to log into the app, it doesn't recognize me and then sends me into a repetitive cycle of logging in, multiple times in one session, then does not allow for products to be selected ...

Twenty-fourFourTwenty
United States
3 months using the app
Bespoke Technologies replied July 12, 2021

Hello - We think you may have installed our Shopify app and registered a manual order account using two different email addresses. I have not had any luck getting ahold of ...

November 8, 2018

I received my first order and still haven't been able to fulfill my order for a week. My order does not show up in the app and the company has not helped me fulfill the order. Would not recommend. Will be looking for another Print On Demand App.

JedzClothing
United States
3 months using the app
Bespoke Technologies replied March 4, 2019

Hi. I am sorry your expectations were not met. Although I must say that both of your orders were fulfilled in 3 business days. This is very good and we stand by this. This ...

Edited August 20, 2021

We had many customers complaining about the ink being stuck together and the ink peeling off the shirts in the first wash and the overall print quality being very poor. We deleted the app.

Canyon Coolers
United States
2 months using the app
January 23, 2018

Awful

Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)

The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down ...

Manbat Robert
United States
2 months using the app
Bespoke Technologies replied March 4, 2019

Hi! I am sorry about your poor experience with us...we would NEVER send your design to another seller. We ship out thousands of orders a day. If your customer received an ...

Edited October 23, 2017

Without a doubt the worst customer service. Do these people not understand that we have options, but because of some youtuber choose to pay for POD service... LOL Bye Felicia. There is no hunger to win in this company. They just don't give AF about anything. Well then don't open a business.
.
Good luck ;)

Ickbrand
United States
2 months using the app
Bespoke Technologies replied March 1, 2019

Hi! I am sorry you had a poor experience with us. If you ever want to try us out again we would love to have you back! But, we noticed you have not uploaded anything to our ...

December 17, 2020

I had high hopes for this app because of their selection of items. I loved the clothing! However, what good is having great clothing to design if when I design the apparel, my designs don't save and I constantly have to recreate them? Additionally, when I design apparel in the app, my designs are constantly resized and moved around in ways that I didn't set up originally. On top of that, when I ...

V1SION Brand
United States
2 months using the app
December 28, 2019

STAY AWAY FROM THEM! Their Christmas deadline was a joke. They delayed all my orders and took 10+ days to ship them. Their deadline of 14th December for mugs was a joke.
I have received hundreds of charge backs and negative reviews because of them. They ruined my whole shop and will ruin yours too.

10+ open tickets and still not a single response from them. I will be charge backing each and every ...

hugswiththemugs
India
2 months using the app