CustomCat: Print on Demand

The App is perfectly fine....It's the HUMAN's behind it causing problems. After placing a sample order on December 1, I am disappointed to report that on today, December 20th I received only the cap I ordered and my embroidered logo is ALL MESSED UP!! I ordered 2 polo's along with my logo-branded cap but they sent me 2 UGLY t-shirts with stupid looking cartoon-like drawings on them EVEN THOUGH I ORDERED 2 Polo's with my logo to be embroidered on them. I am a bit stunned, I must admit. I wish there were a way I could upload the pics I took of this mess. Now I must return this and wait for a refund.

Unfortunately, customcat failed in the quality of almost every shirt I had ordered(10 shirts total). Many had random white spots and discoloration on the design as well as some that felt very rough at the touch, which might've been slightly burnt from being left under the press too long. Their pricing and variety is great, but due to a lack of quality in multiple shirts in my order I can't trust them with my customers. I have contacted customer service, but have been left at a standstill as of right now.

This is best app for fulfillment t-shirt and more POD. Low base cost and help my business so much. Very quick and friendly support. Vote for this.

Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....

Ok Custom cat is an awesome app its easy to use great print quality nice sizes of print area.
Custom cat could benefit by adding all over print sleeves labels and i am sure they
will implement all of this.

1 draw back would be if your not selling much maybe just starting out or have a month off you have this subscription fee that many others do not.

i would lose the subs raise the prices a little add a business account with discounted pricing and subs.

So the outcome would i recommend Custom Cat YES 100% but only if your selling your designs or have money to use then its an amazing app for you.

Thanks JT for helping me setup my account. I'm excited to start using CustomCat as my print on demand partner.

I built an entire store around this app, ordered $1,200 worth of samples in 4 different orders to outfit my test team. Prints and embroidery were so bad I didn't even give them to my test team. Shirt colors faded into ink, see shirts through print, burn marks from over pressing, placement of prints incorrect, garments with other stains/blemishes on them, embroidery looked like 5 year old kid's crayon drawing.. they were all crooked and miss-stitched. When I inquired about a refund it took 5 emails and 10 days to get a response. Final response was they would reprint but not refund and wanted a report and photo for all 40+ items they destroyed. After 4 orders of mistakes I cut my losses and donated them all to a homeless shelter. On top of all this print time alone was 2+ weeks but they claim print 1 to 6 days.

I would not suggest using this. I put up some items as a test . Had complaints from customers on missing and slow items. I contacted them about a lost item and support was very slow !

Overall, the app is so frustrating to use. I tried to install on Shopify, didn't even work so I had to use the web version. Everytime I had to place an order, I had to recreate the design and the product because you cannot even save it. Orders say 3 business days for turnaround but oftentimes it took at least 5-7 days for them to ship it. Customer service is slow as a drunk dude, took at least 2-3 days to answer a question. They took the manual orders tab away recently, and now I can't even so the previous orders I made or the tracking numbers. Do better CustomCat.

bad, bad, bad, do not reply, keep sending auto emails, do not solve problem, if you are with them check order shipping, they over charge, my client paid 4.90 shipping and on their orders is 13.91, and also they charge you in somebody else name and you do not know. like mylocker.com is confusing i am trying to solve a problem and no where to call. bad service..