Reviews (557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.
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it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact
Hello - I wanted to call you but you have not activated your account yet to include store name, payment info and seller contact. I see the install but you need to activate your account by completing your settings. Try switching your browser or device if you have not already. We can be reached at support@customcat.com or by phone at 844 874 8623. Day to to day order support is ran through a ticketing system in your dashboard or by emailing orders@customcat.com. We get between 50-100 activations daily so it does work and we'll do our best to help. First step is access the app ( not website ) through your installed apps in shopify admin. We always do our best to help!
Hello all, please read before order from CustomCat I order DT1100 Lightweight Full Zip Hoodie and order to my friend as a test , thanks I did it before put on my store other way will get many complaints from my customers as material very very thin you can see true, my T-shirts much stronger when this hoodie, looks like cheap cheap product, never order from them again
Hello. CustomCat offers 36 different sweatshirt & jacket styles. The DT100 Lightweight Zipper Hoodies is just that...a lightweight zipper sweatshirt. We dont make the sweatshirt, we embroider it and our merchant partners have many options to choose from. Sorry you don't like the style you ordered but I really dont think this should warrant a 1 star review of our service?
Choosing to use a new app during the busiest season of the year almost promises to be a disaster, but my POD was out of ornaments, and CustomCat had them, so I thought I'd give it a try. First two bulk orders were completed and shipped in super fast time, instilling a false sense of security. Then the problems started and haven't stopped. I'll break down all of the issues with this app to make this review as comprehensive and helpful as possible.
1) there are no status updates of your orders. If you place a manual order, just sit back and pray it gets shipped. You'll never know if it's in review, in production, etc. The only thing you'll know is that it's shipped.
2) They do not fill manual orders in the order in which they were received. If you have 20 manual orders, even if they're all for the same design, you never know which one will be filled first.
3) User friendly? Not in the least. My other POD app lets me select the product I need to order. I had to recreate the product for every order I needed. Is there another way? Maybe, but I never found it.
4) Consistency. I ordered 30 of the same design. They are in no way the same product. The hole for the ornament string is askew in a many of them, to the point of them being crooked. The design isn't centered on all of them. I spent $150 on an order that wasn't even close to being correct.
5) Response time. Took me 4 tries over 7 days to get support to answer ONE question. They still haven't responded to the above referenced issue.
6) Inability to view your orders. If you make a manual order, all that is there is the order number, and name. There are no links to click and see WHAT the order is, or confirm the order that arrived looks anything like the order you placed. Case in point today, I received an order and the hole for the ornament is in the person's head of the photo. I'm super certain that I didn't do a memorial ornament by hanging it from the deceased person's head.
7) There is no inventory tracking. The closest they come is letting you know a size is out of stock. You have no idea if they'll be able to fulfill any bulk orders of a certain product on Shopify, because there's no inventory listed. All in all, it's probably one of the worst apps out there for POD. When you receive an order that's wrong and you spent $150, you don't want to stew in anger for days on end waiting for any response. When you order 30 of the same design, you want 30 matching products. I will say the quality is very good when they're right and their shipping is very reasonable, especially for 2 day ground for bulk orders. I couldn't in good conscience recommend anyone use this app, though.
5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.
Hey Scott,
Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time!
I was hoping to hear back from you regarding the email I sent to you on the 4th of August. The reason why the hat printed Orange versus Red is because of the RGB values in the design file. If the RGB values are crossed between two of our color thread values, our machines can get tricked into mapping the wrong color thread. I sent you the RGB values to correct the issues on future orders! So, please check your email, I sent it from jt@customcat.com.
If you have any questions or concerns, please contact me directly at jt@customcat.com anytime!
We have used this app since the start of our company in 2018 and they have been amazing. The customer service is what sets them apart from other companies because they are so willing to help. Thanks again guys!
I hate writing reviews. but I must. I just ordered 3 hoodies as test samples for my children. I didn't like the way the designs were printed. It looks fuzzy. Too bad because I was excited to use a company from my home town. I'm waiting on another shirt ordered to see how it would turn out. I will be uninstalling the app if this shirt doesn't work out.
Update: I was happy to work with Brett who has agreed to replace on of my sweatshirts and suggested specific products that could better suit my store and printing. I am thrilled with the great customer service and look forward to working with the company to create the best products.
We are just getting started with POD on a couple of our stores and CustomCat came HIGHLY recommended to us actually by two friends in the business. Right from the beginning it has been a pleasant experience for us. The app has made adding the products to our store very easy with all of the variations that we need. The tutorials are excellent and each time I needed assistance someone was there to help. We are very happy with CustomCat and highly recommend them. Looking forward to a long and profitable future with CC!
CustomCat is a great service! To put it simple, they have tons of products and the prices cannot be beaten. The quality of their DTG print is also far superior to what I have experienced with other on demand print companies. I would definitely recommend working with these guys if you are serious about your business.
I love their products and they really work on behalf of their customers. I do think their design lab is not as easy to use as others but their product line is amazing!!
Loaded app, attempted to follow instructions to configure shipping, but the instructions were outdated. Email support several time and never got a response so had to delete. Was super exited for the speed and the prices, but can't rely on a firm that zero support capabilities.