Reviews (546)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...

June 2, 2018

Very disappointing. I spent hours setting up my products. I chatted with CustomCat about design sizes etc, and they were always very helpful. I ordered my first test product, and the colour was rubbish. After the first wash there were cracks all through it. I contacted them via messanger again, and they said they'd look into it. Even though its been a couple of weeks now, they still haven't ...

Book Geek Chic
New Zealand
2 months using the app
Bespoke Technologies replied March 4, 2019

Hi! I apologize that your first order did not turn out like you wanted. I can assure you this is a big anomaly. Our shirts sustain its color and quality for over 50 washes at ...

Edited August 6, 2020

I saw an ad mentioning that Custom Cat had speedy lead times so I thought I would give it a try as a possible alternative to the backlogged Printful. I ordered samples from Fuel, Teelaunch and Custom Cat at the same time. Custom cat still arrived later than the other two. The print quality is poor at best. I've never seen prints and embroidery work look so bad. All the samples I ordered were also ...

High Gravity Supply co.
Canada
About 2 months using the app
Bespoke Technologies replied August 20, 2020

Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service! I would love to review the order with you directly and see ...

January 19, 2021

AVOID AT ALL COSTS! My customers were furious by their products. Ink was completely faded and wrong colors used. some products never even showed up. It took days before ever hearing back from customer support. Each time I talked to them I would get a different person who had no clue what I was talking about so I had to resend all photos and the whole story all over again. They like to make ...

Coalition Coffee Co
United States
About 2 months using the app
December 23, 2018

By far the worst fulfillment outfit I've ever used. If you don't care about the quality of the items you send your customers, feel free to use Custom Cat. If you don't care how long an item takes to get to your customer, then again, use Custom Cat. Your orders will take upwards of 2 weeks before you receive tracking info and then it will stay in pre-shipment mode for days after that. Once it does ...

Bridget Bradley
United States
About 2 months using the app
Bespoke Technologies replied March 11, 2019

There is a lot to unpack here, but I would caution you on this review. The main concern here was that we were taking 2 weeks to ship orders. In this case, there were a couple ...

Edited August 14, 2020

The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!

BTMPRO19
United States
About 2 months using the app
Bespoke Technologies replied August 19, 2020

Thank you for your review. It's always interesting to hear feedback on the masks. Some buyers think it's too thin while others say its hard to breath wearing it. Some buyers ...

February 9, 2021

The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right ...

Blown Off Apparel
United States
About 2 months using the app
November 21, 2017

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

Theoctopusstore
Germany
About 1 month using the app
Bespoke Technologies replied March 1, 2019

Hi! I am sorry you were charged for the app after you uninstalled it. This was probably just a technical issue or the full instructions on how to uninstall us was not ...

July 22, 2018

overcharge you for purchases, send massive charges without permission and have a faulty system for handling paypal payments. had a much easier time with printful and will be returning to them.

Vishuddhadas
United States
About 1 month using the app
Bespoke Technologies replied March 4, 2019

Hi. I just want to clarify a couple things. We will NEVER overcharge you for anything. This is completely against our policy and not something we do. If you think you were ...

Edited February 1, 2021

I had to cancel an order that was placed accidentally. But, you can't cancel an order from the app, so I had to contact customer service. Customer service responded within 24 hours and said, "Order has been canceled and refunded as request. This credit should reflect in your account within the next 8 business days." That was 24 days ago. Still no refund. Contacted customer service again (36 hours ...

Even Hand Clothing Co
United States
About 1 month using the app
Bespoke Technologies replied February 1, 2021

Hello, thanks for the review. You actually can cancel in the dashboard before we process the order. You can also pause the order in your processed dashboard and email ( or ...

November 27, 2020

The app doesn't always load and is difficult to use. The products are also of poor quality and the apparel sizing is not standard sizing (seems to be Asian sizing). I am very disappointed because there are a lot of products I can't find anywhere else, but the products are not worth the prices. I had to order through my store just to get a sample, and I'm glad I did because of the sizing issues.

Addicted Geeks
United States
About 1 month using the app
Bespoke Technologies replied December 2, 2020

Hello! I see you ordered one Port Authority XXL jacket. I'm sorry if you found it to be large or too small but the manufacturer size chart that exported with your mock-up ...