Reviews (95)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the high-quality products and exceptional customer service, noting the responsive support team enhances business growth. The app is user-friendly, ensuring easy integration and quick production times, which boosts customer satisfaction. A wide product selection helps merchants expand their offerings. Additional benefits include a supportive community and educational resources, with the app actively adapting based on merchant feedback.
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if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work.
in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.
Hey this is Geena, we have been speaking for the last couple of weeks through support tickets. We understand your concern regarding the thread colors in the recent embroidery order. We do our best to make the design guidelines/embroidery rules readily available and have a standing offer for sellers to email any specific art files to our support team (contact@customcat.com) to confirm that they are conducive to our embroidery standards.
I also see that Brett has reached out to you. Hopefully we can come to some sort of resolution.
We are new to Custom Cat. I called customer support today and had lots of questions for them since we are so new. Brett was awesome and very helpful! Thank you so much for all your help and support.
Very good variety of products at reasonable prices and excellent customer support from Mike and the staff.
Great customer service! Thanks for helping me with my issue and giving me some great tips that will save me time in the future.
Great app for fulfillment and good service . I think they give a good price for all product. Strongly recommend !
Great app and great fulfillment. I got a very quick help from your support team to fix personalization issues. My friend introduced you to me, you made his orders shipped out within 1-2 days, which surprised me a lot, so I decided to use the app.
Great customer service and the product quality always comes out great.
CustomCat quality has been terrible in the last few months. We have numerous complaints from our customer regarding the quality of our products. In addition, it is IMPOSSIBLE to get through to anyone on the phone. I have called numerous times as well as sent emails asking for someone to call me to resolve this and have gotten ZERO reply. We are at the point if we don't get someone to contact us soon we are going to move our business to another vendor. I would NOT recommend this company at all.
We started using this app for their wide selection, but after literally every single order having issues (I never knew how many new issues could be present with each order), we have pulled all but a small handful of their items from our store. The items we have left do not seem to have as many issues as others.
Overall, you're wasting time, stress, and money over an inferior product. Just use Printful, they have not messed up a single order.
EDIT BASED OFF OF RESPONSE: It was not fair of me to say that every order was wrong. I will note though, not every order with an issue was reported. However, what we quickly learned about CustomCat, was when a customer ordered an item from this vendor, we were crossing our fingers that their order would not have issues. On the flip side, Printful has a 100% success rate. We have not returned 1 Printful item.
Additionally, several of the "replaced" items had NEW issues. So some orders were replaced twice. Why on earth would we trust this vendor at that point? We want our customers to know that they will receive a quality product from a quality brand... and we were not that brand with CustomCat as a vendor.
I'm not leaving this review to be a jerk, just want a better product. I'll also say we have since removed every single CustomCat item from our online store in the past month or 2.
Hi! I am sorry you had a poor experience using our app...After lookin at your account, I can see there were a few orders with issues, not all of your orders. The ones that did have issues were replaced on our behalf. We are great, but not perfect. We operate at 1% replacement rate this 1% contains any possible screw up. Also, over 95% of our orders leave our facility in 2-3 business days. Only in unique circumstances would something take longer than that.
Hard to navigate and figure out how to use. No help forum or anyone to talk to live for help. hARD TO UNDERSTAND
Thanks for the feedback. We have incorporated many new features into the interface since your last order. I agree, the changes can be unsettling at first but the new UX has so many powerful tools that make your job much easier. It's different but all the new features we added have been very well received by our community. We are happy to help get you acclimated. For starters, please check out these tutorials found in our blog : https://customcat.com/knowledge/using-customcat/tutorials/ and be sure to join our private sellers group on FB : https://www.facebook.com/groups/CustomCatShopifyApp . I'm Mike B and I'm happy to help you personally. My office line is 844 874 8623 and my email is mikeb@customcat.com. The holidays are coming so we want to do anything we can to help you add products to your store!