Reviews (546)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...

September 28, 2020

Hello all, please read before order from CustomCat I order DT1100 Lightweight Full Zip Hoodie and order to my friend as a test , thanks I did it before put on my store other way will get many complaints from my customers as material very very thin you can see true, my T-shirts much stronger when this hoodie, looks like cheap cheap product, never order from them again

CMCcoffee
Ireland
14 days using the app
Bespoke Technologies replied September 28, 2020

Hello. CustomCat offers 36 different sweatshirt & jacket styles. The DT100 Lightweight Zipper Hoodies is just that...a lightweight zipper sweatshirt. We dont make the ...

August 4, 2020

5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.

DoxieGuy BBQ LLC
United States
13 days using the app
Bespoke Technologies replied August 20, 2020

Hey Scott,

Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time!

I was hoping to hear back from you ...

October 3, 2017

The app has too many critical bugs. Many features don't work from screen to screen. It locked up my system and had delayed response times. Really slow at times. Wasted a lot of time working my way in and out of the features and adding products. Biggest issue beside the slow response and system lock up is that the fields for entering in product name, selecting colors and sizes, adding to ...

Wearyourdoodles
United States
5 days using the app
August 7, 2019

I have several apps in my store. I never bother to read the user guide for any of them. They are intuitive and designed with ease of use in mind. This app has a terrible UI. I tried a dozen times to get my logo file uploaded. it meets all the file criteria they have in their FAQ. Once i finally got it to load and show up. It disappeared. I dont have time to mess with an app that is buggy and ...

Everything Hippo
United States
3 days using the app
Bespoke Technologies replied August 8, 2019

Hey Lance – What you are describing sounds like you’re going to our website instead of accessing your app via your installed app section inside of your Shopify navigation. ...

July 7, 2021

got 1 order, 7 days later no order, no communication telling me the item was out of stock, I had to open a ticket just to find out 6 days later but my customer had to get refunded.

The Wolf Cartel
United States
3 days using the app
Bespoke Technologies replied July 8, 2021

Hi Wolf! Congrats on your 1st order and sorry it included an OOS variant which moved it to your error queue in your CC dashboard. I see this order was placed on July 2nd. ...

September 16, 2017

Ordered a couple sweatshirts for testing and I'm glad I did... the print quality was very faded and shoddy looking- white print residue spots outside of the design. Very linty and it had hairs on it. I believe I could heat transfer something that would look much better than this.

The embroidery on the other sweatshirt was ok in quality but it was only about half of the size of what it showed in ...

207 Threads
United States
2 days using the app
Edited August 2, 2020

I finally decided to make a 1 star review to CustomCat. Every type of issue takes away 1 star and there are many issues at the moment so they should have received zero stars if it would be possible.

#1 Quality control issues - I sold thousands of face masks and it's unbelievable how much work I had with customer support. About 5% off all masks had quality issues, either the customer received the ...

Leruel
Germany
2 days using the app
February 23, 2019

The app has a terrible interface unlike it predecessors modern easy to use interface. Plus the main reason for uninstalling is that they force you to use the vendor name of "CustomCat." Thats totally contradictory of making self branded merchandise. Not sure why they do this, by all means they don't have to since other on demand services don't require it, but it's likely a selfish from of ...

Wild Child Bikes
United States
1 day using the app
Bespoke Technologies replied March 11, 2019

Hi, I am sorry you did not like your initial experience with us. I wish you would have talked to us first before uninstalling. Actually, you do not have to have the vendor ...

August 21, 2019

i tried to use this but, that was a fail. I choose this app because of the amount of product it has. I was looking for more children items and athletic wear. This company has it but the creativity part is limited. If i have an idea i don't want to be limited to the amount of my creativity. If you are looking for a lot of product this app is good but limits your creativity.

My 3 for u
United States
About 17 hours using the app
Bespoke Technologies replied August 21, 2019

We appreciate the feedback, but can you please elaborate on how our app is stifling your creativity? CustomCat's sole purpose is to provide print on demand services. Our app ...

August 5, 2019

The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.

I Crave Cars
United States
About 2 hours using the app