Richpanel: AI Customer Service , 137 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior features, user-friendly interface, and efficient customer support. They particularly appreciate the Sidekick AI for improving response times, the ability to use personal emails for accounts, and the integration with Aircall for recording and logging. The support team is praised for their quick response and problem-solving skills. The mobile app for live chat and ticketing system is also commended for its ease of use. Merchants find it helpful in streamlining customer service, reducing phone calls, and simplifying the process for both employees and customers.
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Just started using the app and I really like it so far. The developer is very responsive to quickly set up the helpdesk for me.
I really like the way I can perform order management inside the app and the custom templates for responses. The best thing is I can respond to all my customer support emails and chat messages from one place.
I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. They also have preloaded email templates. So basically you can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!
Switched from another app and our team immediately picked up where they left off. The Richapanel team is very responsive and works with us to improve on a weekly basis.
Richpanel has been the most all encompassing ticketing and CRM I've found so far Customer Service is excellent!
Love it!
I highly recommend it to anyone as it has a great free plan to get you started.
Support, chat, and email, all in one!
Thank you for the review :)
I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing
The Shopify/Richpanel integration works like a charm and displays customer order information along with other relevant data. It's nice to be able to use a real live agent to chat with our customers.
And the prices are very affordable compared to similar apps. Amit was super helpful in setting up the helpdesk for me and clearing up my doubts. Highly Recommended!
Hey Abhishek,
Welcome to the Richpanel family.
Thank you for this review 😃
This is undoubtably one of the best online chat applications I've come across so far. Setup was incredibly quick, and customer support team, were available within seconds to answer my questions. I would highly recommend this app 10/10
It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.
I am a new user of the app and I am very happy with it.
Amir has been incredibly helpful to me, attentive to my slightest questions and proactive in the needs that may arise for my business.
I also had an interaction with Yuvi from sales who gave me very good advice in order to set up the solution I was looking for for my business.