Richpanel Customer Support CRM , 101 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    100
  • 1% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service and enhancing customer experiences. They praise its easy-to-use interface, customization options, and multi-channel communication handling. The app's seamless Shopify integration, affordability, and scalability are also appreciated. Merchants value the responsive support team, automation features, detailed customer and order information, and insightful analytics. It's reported to significantly increase efficiency in customer service operations.

Edited April 27, 2022

Updated, I've tried it again as it was the nicest interface of all the CRMs that I've tried. The DNS setting were eventually sorted out but it wasn't particularly easy. I'm going to try it for a month or two to see if it justifies the cost. I really wanted to like this app. Lots of promise, looks great and has lots of potential. The support is excellent too. The big problem for me is that it is just too difficult to set up - even support couldn't solve our issues. For a premium priced app, it should be seamless - but it just isn't.

The Artists Quarter
United Kingdom
11 days using the app
1
1