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Richpanel Customer Service CRM

Richpanel Customer Service CRM

From $29/month. 14-day free trial. Additional charges may apply.
Rating (5.0)
Reviews
Developer

About this app

Launched

November 15, 2019

Languages

English

Works with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Ticketing & Support Help-Desk: Respond faster on live chat, email, Facebook, Instagram dm & SMS.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. Richpanel is a popular alternative to ticketing help-desks like Zendesk, Gorgias, Help scout, Kustomer & Gladly. Thanks to our built-in importer, hundreds of brands migrated hassle-free without losing any data.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. Richpanel is a popular alternative to ticketing help-desks like Zendesk, Gorgias, Help scout, Kustomer & Gladly. Thanks to our built-in importer, hundreds of brands migrated hassle-free without losing any data. more
  • All Channels: Manage email, chat, Facebook dm, Instagram & phone from one inbox.
  • Respond faster: See and edit orders without leaving the help-desk
  • Customer Self-service: Let customers resolve issues immediately, 24x7
  • 50+ Integrations: Integrates with over 50+ Shopify apps
  • AI-Powered: Uses ChatGPT for intelligent assignment, suggest replies and tagging

Pricing

14-day free trial

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

  • Features include :
  • Email & Live chat
  • Facebook & Instagram
  • Shopify Integration
  • Basic reports
  • Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

  • Everything in Starter + :
  • SMS & phone channels
  • Round-robin assignment
  • CSAT & revenue reports
  • Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

  • Everything in Regular + :
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
  • Self service add-on : from $100/mo

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

  • Features include :
  • Email & Live chat
  • Facebook & Instagram
  • Shopify Integration
  • Basic reports
  • Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

  • Everything in Starter + :
  • SMS & phone channels
  • Round-robin assignment
  • CSAT & revenue reports
  • Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

  • Everything in Regular + :
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
  • Self service add-on : from $100/mo

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

109 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate customer service processes with features like a self-service portal, multi-channel support, and customizable response templates. They praise its seamless Shopify integration, quick setup, and easy navigation. The support team is recognized for their prompt and helpful responses. Merchants value the app's consolidation of customer service channels, instant access to detailed customer and order information, and capacity to handle high volumes of support tickets. Its affordability and regular updates based on merchant feedback are also commended.

November 19, 2023

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs
United States
Over 2 years using the app
October 13, 2023

Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!

Planet Tree
Germany
8 months using the app
November 27, 2023

THey are quick to fix the issue

PetLab Co. (US)
United States
Over 1 year using the app

About this app

Launched

November 15, 2019

Languages

English

Works with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Built by Richpanel Inc

About Richpanel Inc

5.0 average rating

4 years building apps for the Shopify App Store

1885 Cabana Dr, San Jose, CA, 95125, US

Support

Send a message

1-415-498-1118

sales@richpanel.com

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