Richpanel: AI Customer Support

Richpanel: AI Customer Support

Pricing
From $89/month. Free trial available.
Highlights
Popular with businesses in United States
Rating
4.8 (156)
Developer
Richpanel Inc

Complete customer service platform + AI Employees. Handle all channels in one unified inbox.

Richpanel is CX platform used by popular brands like Ridge, SNOW and Jones Road Beauty. With Richpanel, you get a multichannel helpdesk, live chat, automation and powerful reporting capabilities. You can make your team efficient by hiring AI employees that can double your support capacity & add exciting capabilities to your support team. Richpanel is a popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.

Richpanel is CX platform used by popular brands like Ridge, SNOW and Jones Road Beauty. With ... more
  • Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
  • Self Service: Give customers instant answers, 24x7 with the self-service portal
  • Hire AI Employees: Double your support capacity & add new capabilities
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Get actionable insights from your support data
Highlights
Popular with businesses in United States

Languages

English

Works with

  • ReCharge
  • Yotpo
  • Returnly
  • Klaviyo
  • Aircall
  • 20+ integrations

Pricing

PRO

$89 / month

or $828/year and save 22%

$89 per additional user

  • Channels: Email, Phone, Live Chat, Facebook, Instagram
  • AI Employees: Sidekick AI
  • Connect up to 2 Stores
  • Customer Support Reports

14-day free trial

PRO MAX

$119 / month

or $1,188/year and save 17%

$119 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Social Media AI
  • Customer Satisfaction Surveys
  • Multiple Brands

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (156)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

February 12, 2025

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

TheraPetMD
United States
About 1 year using the app
February 12, 2025

Great app.
Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

Mother's Earth NL
Netherlands
5 months using the app
January 25, 2025

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you.

It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it ...

HyperSpring Toys
United States
12 months using the app

Support

App support provided by Richpanel Inc.

Or visit their support portal

Developer

Richpanel Inc

1885 Cabana Dr, San Jose, CA, 95125, US

Launched

November 15, 2019 · Changelog

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