Richpanel: AI Customer Support
- Pricing
-
From $89/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.6 (124)
- Developer
- Richpanel Inc
Featured images gallery
Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.
The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies. We provide FREE white glove migration and take you live in under 2 weeks. Book an demo on the website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- ReCharge
- Yotpo
- Returnly
- Klaviyo
- Aircall
- 20+ integrations
Categories
Real-time messaging
Automated responses
Pricing
PRO
$89 / month
or $828/year and save 22%
$89 per additional user
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
14-day free trial
PRO MAX
$119 / month
or $1,188/year and save 17%
$119 per additional user
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
14-day free trial
Self Service
$119 / month
or $1,188/year and save 17%
$299 for each additional 20K orders
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support management with its intuitive interface and robust automation features. It simplifies ticket handling and conversation tracking, saving time and improving efficiency. The platform supports multiple channel management from a single dashboard and offers cost-effective, comprehensive integration options like Aircall. The support team is responsive, aiding in setup and troubleshooting, making it ideal for eCommerce brands looking to scale their customer service operations.
I had so far a very negative experience.
First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free.
Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.
We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one of the best CRMs out there!
We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers.
What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time we’ve had questions or needed help with setup or troubleshooting, they’ve been quick to assist.
Overall, considering we haven't reached its full potential yet, Richpanel has helped streamline our support operations and improve the overall customer experience. Highly recommended for any business looking to scale their support team with the right tools!
Support
App support provided by Richpanel Inc.
Or visit their support portalFeatured in
More apps like this
