Richpanel: Customer Service AI
- Pricing
-
From $79/month. Free trial available.
- Rating
- 4.8 (150)
- Developer
- Richpanel Inc
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CX Platform & AI Employees. Used by 2,000+ brands.
Richpanel is CX platform used by popular brands like Ridge, SNOW and Jones Road Beauty. Our main USP is that you can hire AI employees that can double your support capacity & add capabilities that were never before possible. Richpanel is a popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Languages
English
Works with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsReal-time messaging
Automated responses
Customization
Pricing
PRO
$79 / month
or $708/year and save 25%
$79 per additional user
- Channels: Email, Phone, Live Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
14-day free trial
PRO MAX
$109 / month
or $1,068/year and save 18%
$109 per additional user
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!
We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Support
Richpanel Inc can answer any questions you have about Richpanel: Customer Service AI.
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