
Richpanel Customer Service CRM
Featured images gallery









About this app
Launched
November 15, 2019
Languages
English
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsTicketing & Support Help-Desk: Respond faster on live chat, email, Facebook, Instagram dm & SMS.
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. Richpanel is a popular alternative to ticketing help-desks like Zendesk, Gorgias, Help scout, Kustomer & Gladly. Thanks to our built-in importer, hundreds of brands migrated hassle-free without losing any data.
-
All Channels: Manage email, chat, Facebook dm, Instagram & phone from one inbox.
-
Respond faster: See and edit orders without leaving the help-desk
-
Customer Self-service: Let customers resolve issues immediately, 24x7
-
50+ Integrations: Integrates with over 50+ Shopify apps
-
AI-Powered: Uses ChatGPT for intelligent assignment, suggest replies and tagging
Pricing
14-day free trialStarter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
Starter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
109 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to automate customer service processes with features like a self-service portal, multi-channel support, and customizable response templates. They praise its seamless Shopify integration, quick setup, and easy navigation. The support team is recognized for their prompt and helpful responses. Merchants value the app's consolidation of customer service channels, instant access to detailed customer and order information, and capacity to handle high volumes of support tickets. Its affordability and regular updates based on merchant feedback are also commended.
best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.
Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!
THey are quick to fix the issue
About this app
Launched
November 15, 2019
Languages
English
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
5.0 average rating
4 years building apps for the Shopify App Store
1885 Cabana Dr, San Jose, CA, 95125, US
Resources
Featured in
Tech stack
Underwear pioneer Thinx
More apps like this


