Richpanel: Customer Service AI

Name: Richpanel: Customer Service AI
Brand: Richpanel Inc
Rating: 4.8 (150 reviews)

Pricing: From $79/month. Free trial available.
Rating: 4.8 (150)
Developer: Richpanel Inc

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AI customer service, helpdesk, live chat for Shopify

Customer Support Platform used by 2,000+ brands.

Richpanel is CX platform used by popular brands like Ridge, SNOW and Jones Road Beauty. Our main USP is that you can hire AI employees that can double your support capacity & add capabilities that were never before possible. Richpanel is a popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.

Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
Self Service: Give customers instant answers, 24x7 with the self-service portal
Hire AI Employees: Double your support capacity & add new capabilities
Integrate your stack: Access data from your favorite apps directly in the inbox
Measure & improve: Get actionable insights from your support data

Languages

English

Works with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Pricing

PRO

$79 / month

or $708/year and save 25%

$79 per additional user

Channels: Email, Phone, Live Chat, Facebook, Instagram
AI Employees: Sidekick AI
Connect up to 2 Stores
Customer Support Reports

14-day free trial

PRO MAX

$109 / month

or $1,068/year and save 18%

$109 per additional user

Everything in PRO, and:
SMS channel
Social Media AI
Customer Satisfaction Surveys
Multiple Brands

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (150)

Overall rating

4.8

Counts per rating level

97% of ratings are 5 stars
145
1% of ratings are 4 stars
2
0% of ratings are 3 stars
1% of ratings are 2 stars
1
1% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.

October 10, 2024

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Pedal Commander

United States

6 months using the app

Edited October 22, 2024

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!

We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

My Mind's Eye Paper Goods

United States

5 months using the app