Richpanel Customer Service App

Richpanel Customer Service App

by Richpanel

Effortless Customer support, helpdesk, FAQs, live chat

5.0 of 5 stars(6 reviews)

Never miss a customer message

Provide customer support on live chat, email, WhatsApp, Facebook & Instagram from one central, beautiful dashboard.

No more switching tabs

See customer data and take order actions inside the help desk. Track, edit and refund orders without switching tabs.

Automate repeat tickets

Resolve upto 50% issues with self-service. Customers can track orders, view FAQs & request returns from the help center.


About Richpanel Customer Service App

Easily scale and personalize customer support

Quick and personalized support experiences are proven to increase repeat purchases. But delivering great support at scale is hard. Richpanel makes it easy.

With Richpanel, you can:

1. Manage all support channels from one inbox

Support customers on all channels - Live Chat, Email, Contact Forms, Facebook & Intsagram. All queries can be managed from one unified dashboard with a complete view of customer's profile and order infromation.

2. Spend less time switching between tools

Teams using ticketing systems like Zendesk and Freshdesk, have to toggle between multiple tools like live chat, email, support tickets & Shopify admin. Richpanel integrates with Shopify to display customer profile and order data. Customer support teams can also perform order actions like edit, cancel and refund without leaving the helpdesk.

3. Automatically resolve common support cases with self-service

Integrate Shopify data inside the help center and chat. Customer can see all their order details, track packages, browse FAQs without waiting on human agents. Reply to fewer customer support tickets.

4. Include a beautiful live chat messenger

The messenger can display customer's orders, FAQs and past conversations. Customize the colors, appearance and styling to match your website.

5. Never miss a website chat again

The live chat messenger allows customers to seamlessly continue the conversations on email if your teams are busy or not available. Agents see all communication in one thread and customers don't have to repeat themselves.

6. Automate repeat tasks with bots

The task bots help to automatically collect visitor information, order details and issue type. Eliminate the repeat work that agents do at the start of each conversation.

7. Help customer support teams to up-sell and cross-sell

Every support interaction is an opportunity. In Richpanel, agents can see personalized product recommendations and convert support tickets to revenue. They can even create draft orders and send invoices from helpdesk.

8. Measure all customer support metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See reports by agents, teams and issue type.

Integrates with

  • Hubspot,
  • Email,
  • Live Chat,
  • facebook,
  • WhatsApp,
  • Segment.com

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Free

Free

  • 100 support tickets/month included

  • Unlimited Agents

  • Channels: Email + Chat

  • Connect 1 store

  • Customer support

Starter

$60/month

or $50/month billed at $600 once per year

$25 per 100 tickets

  • 200 support tickets/month included

  • Unlimited Agents

  • Channels: Email + Chat + Facebook + Instagram

  • Connect 1 store

  • Customer support

Regular

$300/month

or $200/month billed at $2,400 once per year

$20 per 100 tickets

  • 1,000 support tickets/month included

  • Unlimited Agents

  • Channels: Email + Chat + Facebook + Instagram

  • Connect upto 2 stores

  • Customer support

Pro

$750/month

or $500/month billed at $6,000 once per year

$15 per 100 tickets

  • 4,000 support tickets/ month

  • Unlimited Agents

  • Channels: Email + Chat + FB + Instagram + WhatsApp

  • Connect upto 6 stores

  • Customer support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 6 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Politique.shop

This app is everything I was looking for and more. It is perfect for automating support including order support by item and order number.

I have previous ecommerce experience, and with Richpanel I feel I am ready to take on support in an organized, streamlined fashion.

It is the perfect app to grow with, too. It is perfectly scaleable from one person providing support to many. I feel I am really ready for support with Richpanel.

This is going to be an easy app to train customer representatives on when the time comes as well. I'll be able to hire people with minimal training. And everything is setup now, so I don't have to worry about it when I get busy.

Richpanel really makes support a breeze.

Monomat

I highly recommend this app for anyone looking to add a live chat. Their support is really helpful and responsive.

xWatch

Love it!
I highly recommend it to anyone as it has a great free plan to get you started.
Support, chat, and email, all in one!

Developer reply

January 23, 2020

Thank you for the review :)