Richpanel: AI Customer Support
- Pricing
-
From $89/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.6 (116)
- Developer
- Richpanel Inc
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An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.
Richpanel is an AI-native helpdesk. A manager AI studies your tickets and policies, then writes and tunes the playbooks your AI agents follow. The agents resolve order status, returns, refunds, cancellations and subscriptions end to end, in your brand voice. You set the guardrails: refund limits, what needs approval, when to escalate. A QA agent reviews closed conversations and closes gaps. Your team handles exceptions in one inbox, across every store. SOC 2 Type II, HIPAA and GDPR audited.
- AI agents resolve order, return, refund & subscription tickets end to end
- A manager AI reads your store and writes the playbooks your agents follow
- Guardrails you set: refund limits, approval rules, escalate instead of guess
- A QA agent reviews closed conversations and closes the gaps it finds
- One inbox for your team: email, chat, social, SMS and every store you run
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- 20+ integrations
- Aircall
- Klaviyo
- ReCharge
- Returnly
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
PRO
$89 / month
or $828/year and save 22%
$89 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5 or Kimi.
Features
- Email, Phone, Chat, Facebook, Instagram
- AI agents resolve tickets end to end
- Connect up to 2 Stores
- Customer Support Reports
- AI conversations from $0.20 each
- Choose your model: GPT, Claude, Gemini
14-day free trial
PRO MAX
$119 / month
or $1,188/year and save 17%
$119 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5, Kimi.
Features
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
- AI conversations from $0.20 each
14-day free trial
Self Service
$119 / month
or $1,188/year and save 17%
$299 per additional 20K orders. AI conversations from $0.20 each, on your choice of GPT, Claude, Gemini or Kimi.
Features
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve up to 50% of issues on its own
- AI conversations from $0.20 each
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (116)
You website is not working im need help canceling my card
RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier!
The platform is very user friendly, a lot of AI Capabilities within the platform which allowed me to improve self service ratings from 25% to 74% with just a couple hours of focus!
Highly recommend!
Amazing Platform!
We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing!
The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out.
They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality.
Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!
Support
App support provided by Richpanel Inc.
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