Richpanel Customer Service CRM

Name: Richpanel Customer Service CRM
Brand: Richpanel Inc
Rating: 5.0 (109 reviews)

From $29/month. 14-day free trial. Additional charges may apply.

Rating (5.0)

Reviews

109

Developer

Richpanel Inc

View demo store

self-service portal to automate repetitive questions

Provide support at your convenience using the mobile app

Chat widget is designed Mobile first and works in all screens.

About this app

Launched

November 15, 2019

Languages

English

Ticketing & Support Help-Desk: Respond faster on live chat, email, Facebook, Instagram dm & SMS.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. Richpanel is a popular alternative to ticketing help-desks like Zendesk, Gorgias, Help scout, Kustomer & Gladly. Thanks to our built-in importer, hundreds of brands migrated hassle-free without losing any data.

All Channels: Manage email, chat, Facebook dm, Instagram & phone from one inbox.
Respond faster: See and edit orders without leaving the help-desk
Customer Self-service: Let customers resolve issues immediately, 24x7
50+ Integrations: Integrates with over 50+ Shopify apps
AI-Powered: Uses ChatGPT for intelligent assignment, suggest replies and tagging

Pricing

14-day free trial

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

109 reviews

Overall rating

Counts per rating level

99% of ratings are 5 stars
108
1% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ability to automate customer service processes with features like a self-service portal, multi-channel support, and customizable response templates. They praise its seamless Shopify integration, quick setup, and easy navigation. The support team is recognized for their prompt and helpful responses. Merchants value the app's consolidation of customer service channels, instant access to detailed customer and order information, and capacity to handle high volumes of support tickets. Its affordability and regular updates based on merchant feedback are also commended.

November 19, 2023

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs

United States

Over 2 years using the app

October 13, 2023

Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!

Planet Tree

Germany

8 months using the app