Richpanel Helpdesk & Live Chat
Featured images gallery
About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Chat , Support ticket managementIntegrates with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsCustomer service made easy. Integrates all channels & apps to make your support effortless & fast!
Build customer loyalty with effortless customer service. Richpanel is a helpdesk and self-service portal designed specifically for Shopify and Shopify Plus. The agent helpdesk integrates with over 20 apps & unifies all channels so that agents can resolve tickets faster without switching tabs. The self-service portal enables customers to instantly resolve common issues in real-time. This reduces workload, boosts productivity, and enables agents to focus on converting more visitors.
-
Help agents resolve faster. Unify all channels, orders and apps in one screen.
-
Manage your staff efficiently with smart scheduling & assignment
-
Integrates with 20+ other Shopify apps
-
Connect high intent visitors with live chat agents using chat campaigns
-
Let customers resolve repetitive queries immediately with a Self-Service portal
Pricing
14-day free trialStarter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
Starter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
102 reviews
I am a new user of the app and I am very happy with it.
Amir has been incredibly helpful to me, attentive to my slightest questions and proactive in the needs that may arise for my business.
I also had an interaction with Yuvi from sales who gave me very good advice in order to set up the solution I was looking for for my business.
Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!
Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!
About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Chat , Support ticket managementIntegrates with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
5.0 average rating
3 years building apps for the Shopify App Store
Resources
Featured in
Tech stack
Underwear pioneer Thinx
More apps like this
