Reviews (146)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and streamlining operations, noting its effective integration with Shopify for managing orders and inquiries. Its self-service features are praised for reducing support volume, and the Sidekick AI (ChatGPT-4) helps in drafting responses efficiently. Additional features like viewing customer cart contents, adding images in chats, and integration with Aircall for conversation recording are also appreciated. The app offers a user-friendly interface with extensive customization options and a comprehensive CRM solution that consolidates emails, live chats, and social media interactions. Merchants commend the app for its reliability, speed, and responsive customer support, which includes personalized onboarding calls and real-time problem resolution. The mobile app version is particularly valued for managing live chats and tickets effectively.

October 10, 2024

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Pedal Commander
United States
6 months using the app
August 26, 2024

Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.

Organics Ocean
United States
About 2 months using the app
August 8, 2024

Very nice and full featured with a modern interface. Great service too.

MotoTote
United States
16 days using the app
May 18, 2024

Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.

Lifestyle Travel Trading
Australia
2 months using the app
May 8, 2024

We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!

AlphaTouch
United States
15 days using the app
March 8, 2024

Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features.
The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team.
This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!

Canada TV Boxes
Canada
12 months using the app
Richpanel Inc replied April 1, 2024

Thank you for this excellent review and thank you for being a Richpanel customer.

I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better.

Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words.

- Amit RG,
CEO of Richpanel.

April 1, 2024

The most user-friendly platform to work with. I love Richpanel.

GadgetWard UK
United Kingdom
Almost 2 years using the app
April 9, 2024

RichPanel is the most cost effective and reliable option for cs.

Luxium
United States
Over 1 year using the app
April 8, 2024

Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.

The Singer Featherweight Shop
United States
2 months using the app
November 19, 2023

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs
United States
Over 2 years using the app
Richpanel Inc replied January 24, 2024

Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!