Reviews (152)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.
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very helpful and quick
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Great support!
We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!
We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
Very nice and full featured with a modern interface. Great service too.
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We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.