Reviews (152)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.

October 21, 2024

very helpful and quick

STRANDS OF FAITH
United States
Almost 4 years using the app
October 31, 2024

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

Pillow Slides
United States
About 2 years using the app
December 3, 2024

Great support!

NZ Offroader
New Zealand
12 months using the app
November 25, 2024

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)

Oskar's Wooden Ark
Australia
6 months using the app
Edited October 22, 2024

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!

We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

My Mind's Eye Paper Goods
United States
5 months using the app
October 10, 2024

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Pedal Commander
United States
6 months using the app
August 26, 2024

Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.

Organics Ocean
United States
5 months using the app
August 8, 2024

Very nice and full featured with a modern interface. Great service too.

MotoTote
United States
16 days using the app
Edited September 17, 2024

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Cereal Space
France
4 months using the app
July 12, 2020

We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.

Plastic Printers
United States
Over 4 years using the app