Reviews (155)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

February 12, 2025

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

TheraPetMD
United States
About 1 year using the app
February 12, 2025

Great app.
Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

Mother's Earth NL
Netherlands
5 months using the app
December 3, 2024

Great support!

NZ Offroader
New Zealand
12 months using the app
November 25, 2024

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)

Oskar's Wooden Ark
Australia
6 months using the app
October 31, 2024

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

Pillow Slides
United States
About 2 years using the app
October 21, 2024

very helpful and quick

STRANDS OF FAITH
United States
Almost 4 years using the app
Edited October 22, 2024

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!

We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

My Mind's Eye Paper Goods
United States
5 months using the app
October 10, 2024

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have ...

Pedal Commander
United States
6 months using the app
June 24, 2020

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!

Cali Raised LED
United States
Over 4 years using the app
July 12, 2020

We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly ...

Plastic Printers
United States
Over 4 years using the app