Richpanel: AI Customer Service , 135 reviews

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
    131
  • 1% of ratings are 4 stars
    2
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior features, user-friendly interface, and excellent support. They appreciate the Sidekick AI feature for drafting responses to emails and live chats, and unique features like embedding forms into live chat and viewing customer carts. The seamless integration with Aircall and Shopify, ability to handle multiple channels in one place, and provision of detailed customer information are valued. The self-service portal is noted for reducing customer queries and the mobile app for live chat and ticketing is well-received. Merchants find it affordable and scalable.

January 4, 2024

Absolute worst app I've ever used. Does NOT work. Was stuck in the setup phase and it would never load past + I was charged $129 for this useless app and cannot log in to get any sort of customer service.

Carbon Pickle
United States
15 days using the app
Richpanel Inc replied January 24, 2024

Sorry about that. The charge was automatic from Shopify after your 14-day trial ended. We refunded the amount when you informed us that the app didn't work for you.

Please do consider us in the future. We're happy to help you set things up.

February 15, 2024

The plan says 60$ but when you signup they ask 160$

nutricity.com.au
Australia
About 1 hour using the app
1
1