Reviews (156)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

April 19, 2024

Great software, even better customer service.

alarmsysteemexpert.nl
Netherlands
9 months using the app
April 22, 2024

Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!

NUTSÓLA
United States
14 days using the app
August 8, 2024

Very nice and full featured with a modern interface. Great service too.

MotoTote
United States
16 days using the app
April 3, 2024

Good App

Veeha Beauty
United States
About 2 months using the app
Edited September 17, 2024

top

Cereal Space
France
4 months using the app
June 24, 2020

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!

Cali Raised LED
United States
Over 4 years using the app
July 12, 2020

We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly ...

Plastic Printers
United States
Over 4 years using the app
June 15, 2021

Love this app! It offers you so much about the customers that contact. The support is amazing they really helped me to get started. I am new to this so i am looking forward to learning about what else the app can do! : ) Thank you!

Nine Mile Clothing
United Kingdom
Almost 4 years using the app
August 17, 2021

Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a ...

SpectraPure
United States
Over 3 years using the app
July 30, 2021

We previously used both Gorgias (18 months) and Zendesk (3 months) and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.

Atlas Bar
United States
Over 3 years using the app