Richpanel: Customer Service AI

Merchants highly recommend this app for enhancing customer support and streamlining operations, noting its effective integration with Shopify for managing orders and inquiries. Its self-service features are praised for reducing support volume, and the Sidekick AI (ChatGPT-4) helps in drafting responses efficiently. Additional features like viewing customer cart contents, adding images in chats, and integration with Aircall for conversation recording are also appreciated. The app offers a user-friendly interface with extensive customization options and a comprehensive CRM solution that consolidates emails, live chats, and social media interactions. Merchants commend the app for its reliability, speed, and responsive customer support, which includes personalized onboarding calls and real-time problem resolution. The mobile app version is particularly valued for managing live chats and tickets effectively.