Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.
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Richpanel has been the most all encompassing ticketing and CRM I've found so far Customer Service is excellent!
Love it!
I highly recommend it to anyone as it has a great free plan to get you started.
Support, chat, and email, all in one!
Thank you for the review :)
I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing
The Shopify/Richpanel integration works like a charm and displays customer order information along with other relevant data. It's nice to be able to use a real live agent to chat with our customers.
And the prices are very affordable compared to similar apps. Amit was super helpful in setting up the helpdesk for me and clearing up my doubts. Highly Recommended!
Hey Abhishek,
Welcome to the Richpanel family.
Thank you for this review 😃
This is undoubtably one of the best online chat applications I've come across so far. Setup was incredibly quick, and customer support team, were available within seconds to answer my questions. I would highly recommend this app 10/10
It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.
I am a new user of the app and I am very happy with it.
Amir has been incredibly helpful to me, attentive to my slightest questions and proactive in the needs that may arise for my business.
I also had an interaction with Yuvi from sales who gave me very good advice in order to set up the solution I was looking for for my business.
Richpanel is exactly was I was looking for when it comes to CRM. Support has been excellent. I had an issue, and Amarjeet set up a Zoom call to work through it. The app seems very well built and thought out.
I loved this app for customer service and post-selling issues. This app is nice! The custom service works very fine and got all my question solved in short time. I used to use gmail like my customer service option but when you have so many customers it gets difficult, with this app i could merge all 3 of my customer services options into one, link the order, see tracking number, etc. Big time saver for stores with lots of customers. <3
Awesome app & amazing support team! This has made our customer interactions so much more efficient and organized, by compiling our emails, facebook messenger, and our chats all into one convenient place. Plus you don't have to dig through Shopify to find order details, as they are all connected right inside your RichPanel inbox. Highly recommend!