Reviews (155)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.
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This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.
Love this app! It offers you so much about the customers that contact. The support is amazing they really helped me to get started. I am new to this so i am looking forward to learning about what else the app can do! : ) Thank you!
Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!
We previously used both Gorgias (18 months) and Zendesk (3 months) and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.
ultra fast technical support when I got a issue opening Richpanel. The fact we get 500 conversations for free and this level of service is insane to me. Definitely will keep using Richpanel for life with my current and any future business for sure.
Great app. I will recommend this application to everyone who needs 100% professional customer service.
It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.
This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.