Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing customer service workloads and enhancing operational efficiency. It features a user-friendly interface with live chat, support ticket management, and a self-service portal that helps customers resolve issues independently. The app supports multi-channel management from a single dashboard, offers quick issue resolution, and provides responsive support. The onboarding process is smooth with assistance readily available for setup and customization.
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The responsiveness and general customer service of the entire team is always outstanding! I would highly recommend their services to anyone needing a competent CRM team.
Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!
Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!
I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.
I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep
I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.
Shout out to Amir! When it comes to customer support, this guy is par none. He's always going above and beyond to make sure our problems are solved. Whether it's training us on how to use complex functions or if something breaks, he's always on point!
Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.
Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!
Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!