Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer service efficiency and reducing support volume with its self-service and AI-driven tools. It consolidates multiple communication channels into one platform, featuring real-time customer cart visibility and Aircall integration. The interface is user-friendly, allowing for personal emails with professional signatures, and it includes a robust order management and ticketing system. Support is responsive and knowledgeable, offering quick resolutions and continuous updates. The app is noted for its automation, intuitive features, and cost-effectiveness, making it a preferred choice over competitors like Gorgias.
Refine
-
By rating
Our team loved this application from the minute we installed it. It gives a very robust and impressive look at your customer's perspective. The backend is very user friendly to set up. The Task Bots are very customizable and easy to set up as well. All around we absolutely love it! The technical support is also excellent with fast turn around time for help.
Aplicación fantástica. Gracias a ella podemos dar un servicio a nuestros clientes de una forma ordenada y rápida. Buena experiencia de usuario. El servicio de atención al cliente es magnifico. Resolvieron todas nuestras dudas en pocos minutos.
We are a small team that was struggling to handle an influx of support tickets. Richpanel has made it very easy to give our customers the support they need. A must-have, beautifully designed software that truly makes our lives a whole lot easier!
Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!
We have been using Richpanel for well over 1.5 years now and absolutely LOVE it! They are always making updates to improve the app, responding to inquiries timely, and overall just great customer service. This app is the true lifeline of our business and customer support. Highly recommend using Richpanel
Great App. Looking forward to centralized messaging and efficiency from automation. Love the support received to date!
A smooth, reliable platform that is efficient and seamless, making customer service so much easier. The team's accommodation of our language (Japanese) was the most positive personalization we've felt in using this app. Thank you to Yuvraj and the team for making it very comfortable and positive for us.
The responsiveness and general customer service of the entire team is always outstanding! I would highly recommend their services to anyone needing a competent CRM team.
I have used many help desk apps at times I found myself needing multiple apps to really manage my CS, with rich panel not only is the setup and flow of the app superior to others the customer support and personal setup you get from the rich panel team is unmatched.
Highly recommend for anyone looking to have your customer support simplified!
Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.