Richpanel: AI Customer Support

We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers.

What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time we’ve had questions or needed help with setup or troubleshooting, they’ve been quick to assist.

Overall, considering we haven't reached its full potential yet, Richpanel has helped streamline our support operations and improve the overall customer experience. Highly recommended for any business looking to scale their support team with the right tools!

We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one of the best CRMs out there!

We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features.

What really stands out is the dedicated support from the Richpanel team. They are always responsive, open to feedback, and genuinely invested in our success. We’ve been able to scale with confidence, improve customer satisfaction, and reduce first response times dramatically.

If you’re an eCommerce brand looking to elevate your customer experience, we highly recommend Richpanel. It is more than just a support tool, it is a partner in growth.

The teams at Paleovalley & Wild Pastures

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time.

A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup.

I 100% recommend it!

A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you.

It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it.

Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

Great app.
Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.