Reviews (251)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization capabilities, ideal for complex products such as laser-engraved items. It allows charging based on customization complexity, enhancing customer engagement. Features like high-resolution output and individual image files are particularly praised. While some report setup and performance challenges, the responsive support team is noted for effectively resolving these issues, making it recommended for enhancing product offerings with custom features.

April 4, 2019

Thank you so much, great support and great app, they always help me to fix any issue, the best service I ever have.

Miracle Master
United States
About 7 hours using the app
December 3, 2016

It is a real nightmare to set up the sample image. I struggled for 3 days and decided to remove the app from my store.

Tees For Pets
United Arab Emirates
6 days using the app
April 29, 2016

I was really disappointed with Support. During our free trail, they only helped with installation. When I had issues with variants and a few other things, they never emailed back. I didn't want to continue past the trial without knowing that the app would work for us.

Itz Perzonal
United States
7 days using the app
Edited February 23, 2020

I really like this app as it was quick to get working and the customer service is awesome, almost instant replies. The app is very limited thou, would like to massage the app to fit the needs of my site. Would be nice if you could turn some features off and adjust more. Not being able to choose PT instead of PX is troubling. The app does not send back the base color code, just the font color. With a few more options as mentioned this app could be almost perfect, at least for my site

Hcs Online
Canada
7 days using the app
Edited February 26, 2015

Initial response time to install app was a bit slow, but when I got in contact with them service has been great.

Envy My Tee
United States
6 days using the app
July 14, 2015

No response from Customify team in regards to helping me install app. I really wanted this app for my customers whom are begging for these features but I can't sit around for days just waiting for a response. App deleted, moving on. (sad face)

Southern Lucidity
United States
5 days using the app
September 21, 2015

Developer is very good help once get replied, he/she even get me some custom coding to merge my theme, I have to say that is very outstanding. By the reason I seeing many Developer will ask for lots of money for some sample modified to match the theme selected.

but sorry to say that, response time are kind of very slow. few days to get answer, dont know why, most shopify Developer reply slow, but they do a wonderful app anyway. Is hard for setting up the apps when someone like me in a hurry and not coding person also new to shopify.

This is very good app with some improvement and kind of user friendly.

Having order detail about which image and text customer type and selected would be much better when for produce custom product.

-Image upload more than one.
-Assign graphic to different collection
-Pop up/switch window by clicking design button, loading the designer app on every product page when start will turn customer down.
-Using less image layer
-Allow Gif rather then PNG for Glare will speed up the loading time.

For who need sample customization product, I definitely recommended, and this low cost for testing out.

Engravegift
Hong Kong SAR
5 days using the app
May 15, 2016

So far no resposne after 4 days from anyone regarding installation or any questions.

Erindananewyork
United States
4 days using the app
March 26, 2020

Great customer service !!
They are helping with setting up everything !
I wish it was free i just wanted a text box but i love how they help right away.

Archnpaws
United States
About 4 hours using the app
Edited September 3, 2016

I must say I am very happy and impressed with this app. I searched and tried so many I was really getting discouraged. But then I found Customify. It is working like a charm. The code input was little scary but instructions well laid out and I'm zipping right along. Still setting things up in my shop BUT I've checked and checked the app all is good but one hiccup. It's in the mobile app and they are working on it. When I emailed support they got right back to me. Peace of mind. That's worth a LOT. Thanks Customify!

White Bx
United States
3 days using the app