Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its powerful customization features, smooth operation, and user-friendly interface. It's particularly useful for managing customer registration, reseller signup, and account sections. Key features include CSS changes, custom data columns, custom forms, and blocking fake spam customer accounts. The app's integration with Shopify Flow and compatibility with themes are also appreciated. Merchants value its ability to simplify pricing for different customer types and process complex registrations. The customer service is noted for its responsiveness and problem-solving capabilities.

Edited April 5, 2019

Very useful App! Great developer service! Just a small amount money saved a lot of work for us! Highly recommend! Well always use! Love~~~~~~~~~~~~~~~~~~~~~~~~

Honeydewusa
United States
Over 3 years using the app
July 16, 2018

The team at Helium are extremely kind and understanding given certain unique situations. I have had great customer service experiences and with that alone I give them 5+ stars.

Route One Apparel
United States
Over 3 years using the app
September 23, 2015

Great app to make up for what seems basic but if missing in a lot of Shopify templates.

Theplayground
Australia
Over 3 years using the app
October 18, 2018

they are the freaking bomb . com lol and their text customer service is beyond fast they help me right on the spot...

Show Stoppers Beauty
United States
Over 3 years using the app
April 13, 2020

This app is very useful in gathering important information from our customers. Very helpful support!

Reef Stack
United States
Over 3 years using the app
Helium replied April 13, 2020

Thanks for the review! We're glad our support team was able to help you out. :)

October 23, 2017

Customer service is second to none, installed the app and required a quick theme update which I could request via in app chat and Superstar Chelsea had me up and running in minutes. Such good service and the app works a treat!

Netpharmacy
New Zealand
Over 3 years using the app
October 27, 2016

I was looking for the best customer app out there and I finally found it! Not only is the app easy to use but its highly functional, and interactive also. This app allows you to easily capture and organize your customers data easily and effectively, Additionally my interaction with the dev team has been a delight they are extremely responsive and very helpful. If you are looking for the best customer capture app/plugin for shopify, this is your app!

Schandra
United States
Over 3 years using the app
December 7, 2020

Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.

foodpackgreen
Italy
About 3 years using the app
Helium replied December 7, 2020

Excellent! Thank you so much for sharing. 😄

December 20, 2019

We've been using this app now for a few months, so far we have found this solution the best out of all others out there we tested. NOW they have just released a new update that is really amazing, with conditions and rules that fit right into the registration or customer account, or anywhere you want on your site. The backend is really user-friendly, really clean and high functionality and the team are one of the most helpful out there on the block! Get them now! I highly recommend to anyone in e-commerce!

HALM Straws
Germany
About 3 years using the app
Helium replied December 23, 2019

Thanks so much for your thoughtful review, and for the recommendation! It's great to know that you're enjoying the new version and its features. Be sure to ping our support team if any questions come up :)

July 12, 2018

The app works perfectly, the support is fantastic, and it's quite speedy! We've used this on several sites across several themes, and it works every time. There was one small graphical issue on one of the themes, but the support team was kick to jump in and fix it. Great app!

Ratsmedical Com
United States
Almost 3 years using the app