Helium Customer Fields

Helium Customer Fields

Reviews (370)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    352
  • 3% of ratings are 4 stars
    11
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    3
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly value this app for its automation capabilities, particularly in enhancing B2B operations by streamlining customer self-service and data management. It supports custom sign-up forms and input fields, improving data collection and customer interactions. The app is praised for its customization options, reliability, and user-friendly interface. Merchants also commend the responsive and helpful support team, noting their effectiveness in problem-solving.

April 29, 2024

There is no free plan lying and deceit

stores directory
Saudi Arabia
3 minutes using the app
Helium replied May 1, 2024

Hello! We're sorry to hear that you were expecting a free version of the app. The pricing plan you must have seen was for Shopify Partner/Expert shops to use while building stores for merchants.

We understand that is confusing, and truly did not intend any deceit here, and hope that you will try our app again in the future.

December 17, 2023

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
Australia
Over 1 year using the app
Helium replied December 18, 2023

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

August 7, 2019

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
China
26 days using the app
Helium replied August 9, 2019

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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