Reviews (296)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for enhancing business operations with custom registration forms and improved data collection, especially for B2B onboarding. It's praised for features like custom form creation, conditional logic, and document uploads. The app integrates seamlessly with Shopify and tools like Sparklayer, offering extensive customization options. Merchants appreciate its reliability, ease of use, and exceptional support, which helps address Shopify's limitations and positively impacts business operations.

December 30, 2025

Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.

Lawnbright
United States
Over 5 years using the app
Helium replied December 31, 2025

Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration.
Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳

June 27, 2025

For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.

J B & D Company Ltd.
Canada
9 months using the app
Helium replied June 30, 2025

Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎

Edited July 10, 2018

Developer is very responsive to customers. I appreciate that.

Petshow
United States
Over 2 years using the app
March 13, 2016

Tested the app and it works fine. I don't know if it will be easy for other people though since my website isn't running yet. If I don't have any complaints I will rate it 5 stars.

Marvel Hairs
United States
3 months using the app
February 27, 2026

FACOM FRANCE
France
Over 2 years using the app
Helium replied February 27, 2026

Merci beaucoup d'avoir laissé cet avis ! Nous l'apprécions sincèrement. N'hésitez pas à nous faire part de vos suggestions pour améliorer notre application et mieux vous servir.

April 23, 2026

Einfachversorgen
Germany
6 months using the app
Helium replied April 23, 2026

Vielen Dank für diese Bewertung. Wir hoffen, dass unsere App Ihrem Geschäft auch weiterhin genau die Lösung bietet, die es benötigt. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu hinterlassen.

March 24, 2026

Doctors Peptides
United States
5 months using the app
Helium replied March 30, 2026

Thank you for taking the time to review our app 🤩 Let us know if there's anything we can do to get that last star ⭐️

February 4, 2026

Angel Specialty Products
United States
8 months using the app
Helium replied February 5, 2026

We appreciate you taking the time to leave this review 💪🏼 Please let us know if there's anything you'd like to see from Customer Fields to get that last star ⭐️

April 6, 2026

TagCandyLeague
United Kingdom
6 days using the app
Helium replied April 7, 2026

What a sweet review (get it?) 🫣 Thank you for taking the time to leave this review.

March 19, 2026

MEDICAL PARTNER
Switzerland
7 days using the app
Helium replied March 19, 2026

Thank you for taking the time to review our app. We appreciate each and every review. If there's anything we can do to make your experience better, please don't hesitate to reach out to us. Thank you.