Reviews (231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable forms and registration workflows, particularly praising features like customer profile editing and email verification. It's especially useful in sectors requiring detailed customer information, such as classic car automotive parts. The support team is noted for their quick and effective service. Merchants find it essential for managing B2B processes, customer segmentation, and wholesale registration, enhancing overall account management.
Refine
-
By rating
Katelyn sovelluksen tuesta oli aivan mahtava! Saimme nopeaa ja asiantuntevaa apua sekä ratkaisun kaikkiin ongelmiin!:)
Kiitos kauniista sanoistasi 😍
Customer support is excellent. Very quick to respond when we needed assistance with setting up the form to our needs. This is the only app that actually groups all of your submissions in one place that way they don't get lost.
Thank you for the excellent feedback!
We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you
Thank you for your review! 🤩 We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!
Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.
Thank you for taking the time to add your review! 🙌
Encountered a data corruption problem, of my own creation which prevented the Shopify registration workflow firing properly from my custom registration form. Brett at Helium did an amazing job diagnosing, testing and then recreating the corrected forms and data so I had a working fix. Amazing support. The product is absolutely awesome for metafield form building, collecting and managing data. They've done a great job on the API which shows where forms have been installed and are functioning. Forms can get quite complex, with trigger rules, view and hide, etc, so the form preview tool showing a green light for functioning elements is superb. Thanks Helium!
Triggers, rules, and complex forms are all things we're obsessed with 🙂
Thank you for taking the time to leave this review! We're here when you need us.
Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.
This is incredible feedback and so kind of you! Thanks for bringing those issues to our attention so we can address them promptly. ❤️
Excellent customer service. These guys are always willing to help, no matter how small or complex the question. Highly recommend this app!
I was looking for the best customer app out there and I finally found it! Not only is the app easy to use but its highly functional, and interactive also. This app allows you to easily capture and organize your customers data easily and effectively, Additionally my interaction with the dev team has been a delight they are extremely responsive and very helpful. If you are looking for the best customer capture app/plugin for shopify, this is your app!
We've been using this app now for a few months, so far we have found this solution the best out of all others out there we tested. NOW they have just released a new update that is really amazing, with conditions and rules that fit right into the registration or customer account, or anywhere you want on your site. The backend is really user-friendly, really clean and high functionality and the team are one of the most helpful out there on the block! Get them now! I highly recommend to anyone in e-commerce!
Thanks so much for your thoughtful review, and for the recommendation! It's great to know that you're enjoying the new version and its features. Be sure to ping our support team if any questions come up :)
We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!
Excellent use case, thanks for sharing!