Reviews (220)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced customer profile editing, data collection beyond Shopify's defaults, and powerful form-building tools, ideal for B2B companies. It integrates well with other platforms, enhancing its versatility. The customer support is noted for being responsive and adept at handling both simple and complex issues promptly. Merchants appreciate the app's reliability and customizability, which significantly improves registration workflows and data management.

March 9, 2022

A highly polished, flexible and well-thought-through app, and the only one which enabled us to do exactly what we were looking for. Very impressed and highly recommended.

Harringtons Pet Food
United Kingdom
15 days using the app
Helium replied March 10, 2022

"Highly polished" has our dev team glowing 😇
Thanks for making our day!

December 7, 2016

Customers should be able to modify their account details at any time. It's a given. The team at Helium are great to work with - fast and responsive.

Every Shopify site needs this app.

True Talon
Australia
15 days using the app
September 8, 2023

It's a form builder and customer manager on steroids! We were using Globo forms but now have made the transition to Customer Fields for our new FloorCity.com 2.0 theme.

Floor City
United States
14 days using the app
Helium replied September 11, 2023

Great to hear! We're excited that you're getting to use the steroid-like levels of power we've baked into Customer Fields.

May 11, 2022

The email validation field is the most important thing that no other app has. thank you, you saved our life and our business and the JUNK/SPAM and the loss of many email communication, you are the best!!!

kadoonpro
Saudi Arabia
14 days using the app
Helium replied May 11, 2022

Email confirmation for the win! Thanks for the great feedback 😊

Edited March 18, 2020

App did exactly what we needed to autotag our various B2B buying groups as they register. We needed this to support custom pricing for various price tiers for different industry segments at http://channelxr.com. As a software developer of ecommerce platforms this is much needed to support B2B capabilities on a shopify store. I highly recommend this software.

CHANNEL XR
United States
14 days using the app
Helium replied April 13, 2020

Great use case of our autotag feature, thanks! So glad we're able to assist with your B2B capabilities. 😄

June 1, 2022

I am using this app for my wholesale business and it works flawless. Easier form, attached files functionality, approval only accounts. Perfect!

YMI JEANS WHOLESALE
United States
14 days using the app
Helium replied June 1, 2022

Yay, thanks so much! We love wholesalers ❤️

October 4, 2021

Customer fields is a fantastic app which has resolved our issue of creating a dedicated form for wholesale customers. Extremely easy to setup and design as we wished. Perfect.

The Vape Network
United Kingdom
14 days using the app
Helium replied October 8, 2021

😊Thanks for the feedback! It's awesome to hear that you were able to get a form for your wholesalers up and running with ease

June 4, 2020

GREAT APP AND SUPPORT! I really needed an app that would let me add some custom fields when an account is created and this was the perfect solution! Those extra/custom fields can then be pulled into my CRM with the use of webhooks and Zapier.

Naturally, I had some questions along the way and every time I reached out for support I got a swift and helpful response!

Flower Moxie
United States
14 days using the app
Helium replied June 5, 2020

Thank you for the outstanding review! 😄

March 27, 2019

100% recommend this app! It works perfectly for us, and the assistance we've had installing - and having custom code edits made - have been amazing. Super quick responses and always very helpful.

DAKS
United Kingdom
14 days using the app
Edited July 22, 2019

These guys are awesome.

Needed a custom project that would allow retailers to register separately from general customers, with custom fields including FEINs and reseller certificates. Kyle turned the project around within 24 hours and 0 problems... twice! (we reinstalled a new theme after his first installation!).

Top quality, highly recommended. Software runs smoothly too.

5/5

Pheroe
United States
13 days using the app
Helium replied July 23, 2019

Thanks for the review! We're so glad to hear that our app and support has been able to meet your needs :)