Reviews (374)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating B2B e-commerce processes, particularly in enabling independent B2B account creation and custom data management. It offers extensive customization, robust security features like "invisible" recaptcha, and seamless Shopify integration, including Shopify Flow. The app is noted for its reliability and user-friendly interface. Customer support is praised for responsiveness and providing custom solutions, with regular updates maintaining compatibility with Shopify.

October 6, 2021

Very easy to use. Wish Shopify would just have a lot of this built in, but thanks to your app team you fill in the void with these perfect feature sets.

TCK Corals Wholesale
United States
About 1 year using the app
Helium replied October 8, 2021

Thank you for the feedback! "Perfect feature sets" made our dev team blush 😊❤️

July 26, 2015

Perfect! Exactly what our store The Well Appointed Gentleman (http://www.thewellappointedgentleman.com) needed!

The Well Appointed Gentleman
United States
About 1 year using the app
May 13, 2023

Their response was courteous and swift. The support was excellent, offering exactly the services I was looking for. "Helium Customer Fields" is an app you can rely on. I confidently recommend "Helium Customer Fields".

SEV通販.com
Japan
About 1 year using the app
Helium replied May 15, 2023

Thank you for your kind words. We are glad to help so many successful merchants from Japan.

April 3, 2020

We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.

Veto Nails
Germany
About 1 year using the app
Helium replied April 13, 2020

Glad those file upload fields are working well for you. Thanks for the excellent feedback!

Edited February 9, 2018

This plugin is great because it shows you a spreadsheet with the data of each client, including what each one spent. And it also allows you to translate the fields, what is good for international sales. In addition, the staff are very attentive and are indeed concerned about constantly improving the app.

Festejar Com Amor
Brazil
12 months using the app
June 1, 2018

Easy to work with. Needed an adjustment, which was fulfilled.

Kidspreferred
United States
12 months using the app
March 21, 2023

This is the exact app I was looking for! I also had trouble with something and the team was able to help me quickly!

fourgrabs
United States
11 months using the app
Helium replied March 21, 2023

You're the exact customer we were looking for! Glad we were able to help you with your unique use case 😄

May 9, 2022

Katelyn sovelluksen tuesta oli aivan mahtava! Saimme nopeaa ja asiantuntevaa apua sekä ratkaisun kaikkiin ongelmiin!:)

nakunako.com
Finland
11 months using the app
Helium replied May 9, 2022

Kiitos kauniista sanoistasi 😍

April 28, 2023

C'est top et avec support très réactif !

Après avoir installé l'application, nous avons pu créer sur notre site Francemains.fr, vente de centaines de produits exclusivement Made in France pour les professionnels, un formulaire d'inscription avec SIRET, ainsi qu'un formulaire pour déposer une demande de partenariat, pour les entreprises qui souhaitent rejoindre notre réseau.

Avec Helium, il est possible de créer des formulaires des plus simples aux plus complexes, nous pouvons même créer des règles pour définir un nombre de caractères minimum, comme pour le SIRET.

Si le formulaire vient à disparaître du site, le support intervient en quelques heures pour intervenir sur le code du thème pour trouver d'où vient l'erreur. Support très efficace. Merci à Brett de chez Helium, pour son suivi et sa réactivité.

N.B : Pour information, nous sommes basés en France et le service est basé aux États Unis, il faut donc prendre en compte le décalage horaire. Les échanges par mails peuvent s'effectuer vers 21h30-22h

FranceMains
France
11 months using the app
Helium replied May 1, 2023

Merci beaucoup 😄

October 30, 2023

The Helium app has been a game changer for our business that sells to consumers as well as a trade audience. I love the convenience of the templated invite emails and ability to quickly get into a customer account and update if needed, or provide concierge service to our top customers and set them up on our end, just requiring them to create a password. The tags are where it's at. Such capabilities. We are really happy with this app as it has allowed us to simplify our pricing on our website for our different customer types which is saving us tons of time!

Abnormals Anonymous
United States
11 months using the app
Helium replied November 1, 2023

Thank you so much for leaving this review! Providing concierge service to top clients is such a great use case for the robust customer editing and tagging Customer Fields possesses.
I'm pretty sure Helium's bathroom needs a "Come Fly With Me" on Grasscloth treatment 🤩 I'll see if I can convince the boss.