Reviews (374)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating B2B e-commerce processes, particularly in enabling independent B2B account creation and custom data management. It offers extensive customization, robust security features like "invisible" recaptcha, and seamless Shopify integration, including Shopify Flow. The app is noted for its reliability and user-friendly interface. Customer support is praised for responsiveness and providing custom solutions, with regular updates maintaining compatibility with Shopify.

August 29, 2018

I downloaded Customer Fields because I wanted my customers to be able to have a more personalized account experience. The best part about this product is the excellent and responsive customer service!

Tea By Claire
United States
4 months using the app
August 2, 2015

Perfect App to edit customer profile!

Good2gourmet
United States
4 months using the app
July 23, 2015

Great app, easy install and work perfect, thanks

Ma Pr Sales
United States
4 months using the app
October 31, 2017

service is awesome.

They are actually super helpful. thank you :)

Gronstash
Canada
4 months using the app
January 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Sidekick Styles
United States
4 months using the app
Helium replied January 4, 2023

We're glad you chose us too! 😄

Thanks for taking the time to submit your review!

April 19, 2016

very useful app :) Many Thanks :)

Trendydemo
Australia
4 months using the app
October 27, 2023

For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat – always there to brighten your day!

Social Box
Australia
4 months using the app
Helium replied October 30, 2023

We're officially changing "Customer Success" to "Support Superhero Squad" 🦸‍♂️
Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you 😎

August 14, 2018

Great for my customer portal. Am able to generate great internal customer data. Great support as well.

A C Thomson Golf Apparel
Australia
4 months using the app
August 16, 2015

For someone like me that is not very tech savvy, this was super easy to understand. Thank you for making this easy!!

Sami Paige Llc
United States
4 months using the app
September 1, 2023

Amazing customer support. Fast, friendly and really helpful. Definitely recommend.

Libertina
United Kingdom
4 months using the app
Helium replied September 2, 2023

Thank you for this review! Glad our customer support could get you pointed in the right direction quickly. We're really proud of our entire customer support team 💪🏼