Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

July 13, 2023

I work at a small business and we just switched our website over to shopify's platform. Our business has been using this app for about 2 months now. The features are user-friendly and practical for our needs. It is really helpful to have the customizing abilities that can be adjusted with ease. When we had an issue with a customer email, we reached out to the support team and Brett was super helpful!

Tracy Glover Studio
United States
5 months using the app
Helium replied July 18, 2023

Excellent feedback! Thanks for using Customer Fields! 🤩

August 29, 2018

I downloaded Customer Fields because I wanted my customers to be able to have a more personalized account experience. The best part about this product is the excellent and responsive customer service!

Tea By Claire
United States
4 months using the app
August 2, 2015

Perfect App to edit customer profile!

Good2gourmet
United States
4 months using the app
July 23, 2015

Great app, easy install and work perfect, thanks

Ma Pr Sales
United States
4 months using the app
October 31, 2017

service is awesome.

They are actually super helpful. thank you :)

Gronstash
Canada
4 months using the app
October 27, 2023

For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat – always there to brighten your day!

Social Box
Australia
4 months using the app
Helium replied October 30, 2023

We're officially changing "Customer Success" to "Support Superhero Squad" 🦸‍♂️
Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you 😎

January 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Sidekick Styles
United States
4 months using the app
Helium replied January 4, 2023

We're glad you chose us too! 😄

Thanks for taking the time to submit your review!

April 19, 2016

very useful app :) Many Thanks :)

Trendydemo
Australia
4 months using the app
June 20, 2019

Excellent customer service. These guys are always willing to help, no matter how small or complex the question. Highly recommend this app!

swiig
United States
4 months using the app
August 14, 2018

Great for my customer portal. Am able to generate great internal customer data. Great support as well.

A C Thomson Golf Apparel
Australia
4 months using the app