Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

January 29, 2020

We've had a great experience with this very capable app that helps us with our bespoke and unique customer data capture setup. The team have been nothing but helpful and have gone above and beyond to answer our technical questions. Thank you!

Just Ingredients
United Kingdom
4 months using the app
Helium replied February 21, 2020

We're so happy to have you! Glad to hear you're happy too :)

January 30, 2020

Kyle was a great support, i had an issue with the uninstall of an old app and he helped me delete all the coding, and install the new app on our website. It works great and i am super happy to have found this great app with a lot of features and great support.

All Animals Solutions LLC
United States
4 months using the app
Helium replied February 21, 2020

Thanks so much for the kind words! Leftover code from other 3rd party apps can certainly cause some headaches, but I'm glad we were able to get you up and running. Cheers!!

September 19, 2017

Great customer service! They really went out of their way to help me resolve my issue.

Eufloric Healing
United States
4 months using the app
January 16, 2017

Phenomenal app that is an absolute breeze to work with. Customer support is fantastic, too!

Umbavape
United States
4 months using the app
December 6, 2016

Awesome ! I would have given more than 5 stars if i can, great app that let me offer loyalty and discount for my customers via their birthday, with customer fields my customers can fill their birth date, magnificent Support ! A special cheers for "Chelsea Mealey from Helium Support"

Vantoutbrothers
Morocco
4 months using the app
April 19, 2021

So far great experience with this app, it helped us extend sign form also for newsletter and tag customers so we could integrate it to App Omnisend for automatic mail follow. Also the support is great.

BIOSANNA
United Kingdom
3 months using the app
Helium replied April 19, 2021

Thank you! Glad to hear you were able to sync up with Omnisend. 🎉

Edited August 12, 2023

The Helium app for Shopify is an absolute game changer! As a store owner, I'm always on the lookout for tools that can help me improve customer engagement and boost sales, and Helium delivered beyond my expectations.

interiorgallery
Switzerland
About 2 months using the app
Helium replied August 11, 2023

Thanks for your feedback!

January 28, 2018

GREAT app - a total must-have! Thank you so much Chelsea for the amazing support! You guys are awesome! :)

La Duett
Germany
3 months using the app
August 20, 2015

Just as it says on the tin... works perfectly!

Mistergoat
Japan
3 months using the app
January 7, 2020

Flexible forms creation for registration and account pages. Extremely responsive and knowledgeable support team.

Investable Oceans
United States
3 months using the app
Helium replied January 23, 2020

Thank you for the great review!