Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

January 31, 2024

Great app, really gives you the chance to walk your customers through different flow and store a great range of info as custom metafields. And great integrability with other apps. aAlso great customer service!! I personally was helped by Brett and he truly helped us through the process.

Adora
Spain
4 months using the app
Helium replied February 1, 2024

Thank you so much for leaving this amazing review! It's wonderful to hear that our obsession with metafields is a serious value add for you and your store💪🏼 It's also great to hear that Brett was to guide you on your way!
Continue to let us know how we can improve Customer Fields and don't hesitate to reach out if you have any more questions or concerns 🙂

December 19, 2023

It does exactly what it says it should and I have encountered no issues. Minor tweaks were solved very quickly by Brett. The options you have available are excellent. We use this app as Shopify have a bug where it would sign up the user automatically without sending a confirmation link for activation. This app solved this shopify bug in seconds! Well recommended.

Vinyl Kitchen
New Zealand
About 1 month using the app
Helium replied December 20, 2023

Thank you so much for this fantastic review! We're glad to hear that Brett was able to fix those minor tweaks so quickly 💪🏼
Please don't hesitate to reach out if you have any other problems or have ideas for new features - working closely with merchants like yourself helps drive our development 😎
Thanks again for taking the time to share your experience!

March 20, 2024

Works very well for us and their customer service has been stellar.

Industry West
United States
Almost 2 years using the app
Helium replied March 21, 2024

Thank you for taking the time to write this review 😎 We're happy to hear that our support team has been so extempore.
Don't hesitate to reach out to us if you have any questions, comments or feature suggestions. Your feedback is invaluable 😊

March 13, 2024

Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.

Puhdistamo - Yrityksille
Finland
6 months using the app
Helium replied March 14, 2024

Thank you for taking the time to leave this review 🇫🇮 We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow.
Please reach out to us with any further concerns or suggestions 😎

December 27, 2023

Love Helium Customer Fields! Customer service is always there to help me out if I ever need it and are always quick to reply.

Sutra Vape
United States
Over 1 year using the app
Helium replied December 29, 2023

Thank you for this review! We are constantly striving to give 5⭐️ support and we're happy to hear that it's paying off.

You know where to find us 😎

January 24, 2024

Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch.

Thanks, I have no complaints!

United F.C
Canada
3 months using the app
Helium replied January 25, 2024

It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! ⚽️

April 17, 2024

Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!

Pravada Beauty Labs
United States
15 days using the app
Helium replied April 19, 2024

🤩 Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey 🎒

January 29, 2024

App works as expected, the support team quickly respond to and resolve any support requests.

Wholesale (AUS)
Australia
Over 1 year using the app
Helium replied February 1, 2024

We're so excited that you're enjoying the reliability and support we provide with Customer Fields! Thank you for taking the time to leave this review and thank you for allowing us to be a key part of your Shopify journey 😎

December 6, 2023

Helium offers world class customer support to us. Very helpful and responsive. I love them!

HMK TEST STORE
Hong Kong SAR
2 months using the app
Helium replied December 8, 2023

Thank you for leaving this review! We put a lot of time and effort into supporting our app, and being called "world class" is high praise! 🌏
We're here for you whenever you need assistance 😎

March 25, 2024

Installed, integrated & customized in less than a day, including the time it took to work with their great support team. Thanks, guys! A+

Red Apple® Fireworks
United States
About 18 hours using the app
Helium replied March 27, 2024

Amazing that we were able to help you get your custom registration form up and running so quickly!
Thank you for taking the time to leave this review, and happy EARLY 4th of July 😉🧨