Reviews (220)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its advanced customer profile editing, data collection beyond Shopify's defaults, and powerful form-building tools, ideal for B2B companies. It integrates well with other platforms, enhancing its versatility. The customer support is noted for being responsive and adept at handling both simple and complex issues promptly. Merchants appreciate the app's reliability and customizability, which significantly improves registration workflows and data management.
Refine
-
By rating
We have been using Helium CF for quite sometime to manage our register/account section with great success.
However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had.
These are your guys. Period.
Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long 😊
It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us 💪🏼
Helium has enabled us to natively integrate our bespoke account registration/checkout experience with Shopify. Given the nature of our business, it's mission critical for a solution like this and, frankly, we weren't able to ID anyone else that provides this solution OOTB (vs. custom dev). Customer Fields has gotten better since Helium directly integrated Metafields into the Shopify admin and we're looking forward to the day when Shopify and Helium are able to partner more closely so that we can search by customer metafields in the Shopify admin (vs. view for individual customers). 5 stars without question.
Thank you for taking the time to leave this review. As an office full of pet-lovers, we're glad to be of service!
We love how you've taken advantage of some of the more robust offerings our custom fields provide, and yes, we're always looking to improve the user experience and seamless experience between Customer Fields and the Shopify Admin. Thank you for this feedback.
This app is very useful in gathering important information from our customers. Very helpful support!
Thanks for the review! We're glad our support team was able to help you out. :)
Very useful App! Great developer service! Just a small amount money saved a lot of work for us! Highly recommend! Well always use! Love~~~~~~~~~~~~~~~~~~~~~~~~
We updated our site and ran into some bugs. Most app developers take a couple of days to respond, but these guys were returning my emails within just minutes and we had our bug worked out within the hour! Service goes a long we and we appreciate every bit of it!
Thank you for your continued support.
It's a very easy-to-use app.
Thank you for taking the time to leave this review!
We're happy that you're enjoying a smooth user experience 😊
The team at Helium are extremely kind and understanding given certain unique situations. I have had great customer service experiences and with that alone I give them 5+ stars.
I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed.
The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches.
But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled.
Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!
Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us 😊
Great app that allows you to do a lot. Outstanding customer support with very prompt response time. I highly recommend this app.
Thank you!
Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!
Thank you for taking the time to leave this review!
We are super happy to hear that the incomparable Brett was able to do what he does best 💪🏼 We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful 😎
Don't hesitate to reach out with any further needs or questions.