Reviews (374)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating applications, enhancing customer registrations, and managing data efficiently, particularly in B2B and wholesale settings. Key features include custom forms, conditional logic, and Shopify Flow integration. The ability to approve registrations before account creation is especially appreciated. Merchants also commend the reliable, user-friendly interface and exceptional, responsive customer support that provides tailored solutions.

Edited May 14, 2019

Every single concern or fix is handled at lightning speed and to perfection. Kyle is SO attentive and quick with his responses and the work. Thank you! This form has already saved our company so much time on data entry!

Saddlemans
United States
Over 4 years using the app
June 9, 2022

We ran into a problem after updating our website and Customer Fields was very helpful and efficient with their assistance.

All Pima Apparel
United States
Over 4 years using the app
Helium replied June 9, 2022

Thanks for being a customer since 2017! Your wholesale registration form is looking great. 😄

Quick tip: You may want to consider adding a separate form for retail customers as well. On your current plan, you can add an additional registration form at no additional cost. We're standing by to help if needed 👍

January 21, 2016

Took only a minute! Works great!

Jacquis Preemie Pride
United States
Over 4 years using the app
November 15, 2023

Had reason to call upon the support team and they were extremely quick in responding and the advice sorted my problem easily. Would certainly recommend

Wow Grooming
United Kingdom
Over 4 years using the app
Helium replied November 16, 2023

Thank you for leaving this review! We're thrilled to hear that our Customer Success team was able to quickly steer you in the right direction 😎

If you ever have any more questions or need assistance in the future, don't hesitate to reach out!

June 20, 2023

They were really helpful. A Plus work. They were really helpful. A Plus work. They were really helpful. A Plus work.

egpro.com
United States
Over 4 years using the app
Helium replied June 20, 2023

Excellent use case for our account approval feature. Thanks for using Customer Fields!

Edited April 1, 2019

We installed this app as a way of getting customers who purchase our products through retailers into Shopify Customers along with those who purchase through our website for the purpose of centralising warranty info. Kyle has been amazing and helped us customise it to our needs. Highly recommended!

Evolve Skateboards Australia
Australia
About 4 years using the app
February 3, 2020

The customer support has been the most phenomenal that I have ever experienced. Kyle has helped me from setting everything up to answering every single question that I have had. Not only has the customer support been wonderful, the app works perfect and is exactly what i needed. Thank you so much!!

QC Professional
United States
About 4 years using the app
Helium replied February 21, 2020

We aim to please! Thanks for your feedback, we appreciate your business :)

January 19, 2024

We have used Custom Fields now for several years as part of our reseller signup and approval process. From day one, the app has worked flawlessly and done exactly what we have needed it to do. Customer support has always been fantastic as well; they are responsive, friendly, and truly go out of the way to help wherever they can. We are a big fan!

FiGPiN Pro
United States
About 4 years using the app
Helium replied January 23, 2024

Thank you so much for this review! Hearing from a long-term customer encourages us to keep making Customer Fields even better 💪🏼 Thanks again for taking the time to share your experience - we truly appreciate being a part of your Shopify journey.
Hope you're enjoying the PNW winter as much as we do ☔️

March 13, 2016

Never coded anything in my life, I figured out how to install this and had no problems. Great work, thanks!!

Mozeu
United States
Almost 4 years using the app
March 24, 2020

I was able to get my customers tagged so that my password protection was automated. This is a great product and the support team chatted with me to get it all set up.

Transformations Lash Artistry
United States
Almost 4 years using the app
Helium replied April 13, 2020

Glad you were able to make good use of our auto tag feature! Thanks for the amazing feedback. :)