Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

September 8, 2023

It's a form builder and customer manager on steroids! We were using Globo forms but now have made the transition to Customer Fields for our new FloorCity.com 2.0 theme.

Floor City
United States
14 days using the app
Helium replied September 11, 2023

Great to hear! We're excited that you're getting to use the steroid-like levels of power we've baked into Customer Fields.

June 8, 2023

So far so good. Doing what we need it to do. Customer service is great. I do wish there was an intermediate payment option to be able to have access to more custom fields in the form.

rusticstrengthwholesale
United States
3 days using the app
Helium replied June 20, 2023

Sorry for the late reply, and thank you for your feedback! We take feedback on pricing into careful consideration. ❤️

December 7, 2023

Great and speedy service!

Pearlygirls
United States
About 12 hours using the app
Helium replied December 11, 2023

We appreciate you taking the time to leave this review! Providing speedy and excellent customer support is our top priority, and we appreciate your feedback 💪🏼

May 24, 2023

They solve my problem right away. I just need to give them a permission to collaborated with us! amazing app and amazing development team! THANK YOU.

Warehouseboss
United States
About 22 hours using the app
Helium replied May 24, 2023

You're quite welcome! 😄

September 6, 2023

Fits 100% my needs and in terms of Form-Builders it is one of the most complete.

smarter-kiddies.de
Germany
About 22 hours using the app
Helium replied September 7, 2023

Love that you love it! A lot of dev-hours have been dedicated to making our app complete and robust 💪🏼

October 14, 2022

I use this app to segment my customers and it works great. Easy to use. Customer service was top notch when I had a special request needed some help. They went above and beyond xo

Birth Supplies Canada
Canada
About 5 years using the app
Helium replied October 14, 2022

Awesome! 🎉

Thanks so much for taking time to submit a review 😊

June 9, 2022

We ran into a problem after updating our website and Customer Fields was very helpful and efficient with their assistance.

All Pima Apparel
United States
Over 4 years using the app
Helium replied June 9, 2022

Thanks for being a customer since 2017! Your wholesale registration form is looking great. 😄

Quick tip: You may want to consider adding a separate form for retail customers as well. On your current plan, you can add an additional registration form at no additional cost. We're standing by to help if needed 👍

April 26, 2023

Very Helpful, did a great job trouble shooting my problems and was able to finish the migration process with his help

Unipathic Medicine
United States
Almost 4 years using the app
Helium replied April 26, 2023

Great news! Thanks for being a loyal customer for 4 years 🎉

December 7, 2020

Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.

foodpackgreen
Italy
About 3 years using the app
Helium replied December 7, 2020

Excellent! Thank you so much for sharing. 😄

April 10, 2023

I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed.

The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches.

But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled.

Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!

Esthemax Australia
Australia
Over 2 years using the app
Helium replied April 11, 2023

Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us 😊