Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

January 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Sidekick Styles
United States
4 months using the app
Helium replied January 4, 2023

We're glad you chose us too! 😄

Thanks for taking the time to submit your review!

November 3, 2018

Thanks to Nick & the team at Helium! They're excellent with support and this is a fantastic app to help with customer maintenance.

The Glass Underground
United States
Over 8 years using the app
August 12, 2015

Excellent app, does exactly what it says in a very convenient way.

Hospitalconnection
Canada
Over 7 years using the app
August 3, 2017

It works. Great app no regrets installing it.

Casebuddy
Australia
Over 7 years using the app
March 31, 2023

We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you

VR4D Store
Slovakia
3 months using the app
Helium replied March 31, 2023

Thank you for your review! 🤩 We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!

October 22, 2015

Super Easy installation and works flawlessly.
Thank you

Gpel
United States
Almost 7 years using the app
February 14, 2017

You can add fields to customer app. You are not stuck in the same fields as everyone. Further, you can sort by fields. Very powerful. We have created a CRM (Customer Relations Managment) function with it. When a customer wants us something on a particular date, we enter that in a note field, and in a date field, and sort weekly by dates. Up comes our to do list for the week.

Great support. Thanks

Way Of Wisdom 2
United States
Almost 7 years using the app
April 4, 2023

Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.

Peléton
Denmark
3 months using the app
Helium replied April 4, 2023

Thank you for taking the time to add your review! 🙌

Edited July 26, 2019

We updated our site and ran into some bugs. Most app developers take a couple of days to respond, but these guys were returning my emails within just minutes and we had our bug worked out within the hour! Service goes a long we and we appreciate every bit of it!

CentreLine Tire Distribution
Canada
About 6 years using the app
Edited September 30, 2019

Great app that allows you to do a lot. Outstanding customer support with very prompt response time. I highly recommend this app.

Rongeorgejewelers
United States
Almost 6 years using the app
Helium replied September 30, 2019

Thank you!