Gorgias: Helpdesk, Chat & FAQ
- Pricing
-
From $10/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.0 (546)
- Developer
- Gorgias Inc.
Featured images gallery
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Categories
Real-time messaging
Automated responses
Pricing
Starter plan
$10 / month
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7-day free trial
Basic plan
$60 / month
or $600/year and save 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Pro plan
$360 / month
or $3,600/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Advanced plan
$900 / month
or $9,000/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (546)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its AI-driven automation and seamless integration with Shopify and other platforms like Yotpo. They appreciate the responsive support team that assists with onboarding and problem-solving. The app's ability to consolidate customer service channels into one platform is noted to save time and enhance response efficiency. Merchants also value the extensive customization options available.
We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX!
Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!
Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.
I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional.
We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.
Support
App support provided by Gorgias Inc..
Resources
Developer
Launched
March 1, 2017
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
-
Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, or collections
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Edit orders
Draft orders, order fulfillments, order edits, or all order details
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View and Sync Discounts
Discount codes and promotions
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Edit your Online Store
Pages on your Online Store, script tags in your Online Store, or theme
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View other data
Inventory of products and their variants
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