Gorgias ‑ Customer Service

Gorgias ‑ Customer Service

by Gorgias

All-in-one customer support and live chat helpdesk

Overall rating
4.8 of 5 stars
Based on 174 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    3% of ratings are 1 stars
    (5)

All reviews

1 - 10 of 174 reviews

Parks Project

Gorgias has better Shopify and social media integration than our previous Helpdesk (ReAmaze), making it worth the extra $$/month. The ability to customize macros and rules is excellent as well. Analytics functions are also more complex than our previous app.

We did have a few bugs when we first launched the app- the Gorgias team helped us out but it did take a few days to remedy. Some of the options aren't terribly intuitive but it seems like with a bit of practice in the app you can figure out these nuances.

invisaWear

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

Minbie US

A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.

Jamstack

This app has been a game changer for our company and has been working flawlessly. The value is enormous. It's also very well executed. I tell every entrepreneur I meet about it.

Marine Layer

Everyone has been so helpful with questions when we made the switch over to Gorgias and the platform is really intuitive and easy to use. So many time-saving measures to increase efficiency within the app as well.

The Inside

Gorgias seamlessly integrates with Shopify, providing easy access to the information that agents would need when resolving customer inquiries. Mostly, Gorgias has a super easy-to-use interface eliminating tiresome training time, great integrations, and valuable analytics that help us tag and understand what our business should prioritize in order to better serve our customer. To top it all off, the Gorgias team is responsive, agile, and constantly developing a better product. Highly recommend - if you are on Shopify, it is a must.

Love Monday Apparel

This Gorgias team completely changed our perspective on customer service. It's actually something we enjoy doing because they've made it so easy and efficient. Highly recommend.

Maude

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Bodega

Gorgias is not only visually easy to navigate but it is pretty straight forward with all it's features that provide great help for the company I work for. The Customer Support is one of the best parts of using this also, not only available via Live Chat but also on email and they even provide service updates if there if some little bug occurs. Overall, glad we have adopted this !

Nick Bodega www.bdgastore.com Customer Support Manager

Eat the Bear

Game changing app that restores my faith in innovation that actually works. I was contemplating hiring additional full time customer service agents until I found this app. Not only has it improved our service levels, but our time to resolution has improved by 65%.

One of the main differences with this app is the support from onboarding, to ad hoc requests, and customized support. In particular Richard and Chloe have been amazing and incredibly accessible whenever we needed help. Richard in particular has proven that applications are useless without the right penchant for support services which he has clearly mastered.

Kudos to the Gorgias team!

JSC

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