Gorgias: AI, Helpdesk & Chat

Thank you for sharing your experience, Unagi team!

We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results.

As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you.

Thank you for choosing Gorgias. We look forward to being part of your continued success!

Thank you for sharing your experience, Kit-Cat Klock team!

It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for.

We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business.

Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.

Thank you for taking the time to share your feedback, Isavie.

We regret to hear that you experienced issues sending emails during your trial. After reviewing your case, we confirmed that this was related to a temporary incident that was quickly resolved. Our team informed you once the issue was fixed and shared additional information and updates to help clarify what had happened.

Regarding the payment concerns mentioned in your review, we were unable to find any reports of payment-related issues submitted to our Support team. We also confirmed that your subscription was set up using Shopify Billing, meaning subscription payments are processed directly through Shopify rather than by Gorgias. While we don’t have any record of payment issues being raised with us, we regret to hear that this was your experience and we’re sorry to see you leave.

Although we make every effort to respond as quickly as possible, we communicate a maximum response time of 48 hours so that each inquiry can be reviewed and addressed properly. Our team often replies well before that timeframe, but we believe it’s important to set accurate expectations for our customers.

If you’d be open to giving Gorgias another chance, we’d be more than happy to assist you further and ensure you have a much smoother experience. Our team would be glad to help you get up and running and address any questions or concerns along the way. Additionally, a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.

Thank you for sharing your experience with Gorgias!

We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for.

It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do.

Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your experience, Pine & Pepper!

We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for.

It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team.

Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!

Thank you for taking the time to share your experience!

We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows.

A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them.

We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!

Thank you so much for your continued trust in Gorgias over the years!

It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations.

We truly appreciate your support and look forward to continuing to grow alongside your team!

Thank you for taking the time to share your experience, Vilrita team.

I completely understand how impactful a store sync issue can be and why timely resolution is so important.

To provide more context, from the moment this issue was raised, our Support team began actively troubleshooting with you to identify the root cause. As the issue required deeper investigation, it was quickly escalated to our L2 Technical team. Since then, the ticket priority has been increased, and our Engineering team has been directly involved in analyzing the issue. They have also followed up with you on a separate thread to keep you informed on progress and next steps.

While we always aim to resolve issues as quickly as possible, cases like this can require detailed and methodical investigation across multiple systems to ensure a reliable and lasting solution. We regret the inconvenience this has caused and truly appreciate your patience as our teams continue working toward a resolution.

A member of our management team will also be reaching out to you directly to further support and ensure this remains a top priority until it is fully resolved. We remain fully committed to working alongside you and getting this addressed as quickly as possible.

Thank you so much for your continued trust over the past 7 years!

We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.

We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you for sharing your experience!

We’re so glad to hear the setup was smooth and that AI Agent has been easy to monitor and scale over time. It’s also great that you’ve been able to expand its coverage confidently.

We truly appreciate the continued partnership!