Overall rating Based on 260 reviews
JSHealth Vitamins Aus
We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.
Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes
Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.
Helpful! Works great to have a centralized system for all the messages/emails from customers. It makes the customer service team efficient!
They don't listen to and don't care about customers. Its missing a MAJOR feature you have to have for ecommerce. Time tracking. Tons of people have been screaming for this for years and they just keep ignoring us. Want to know how efficient each customer support agent is? Can't do it. Want to know if you have a crazy customer that is taking up way too much time? Can't do it. Want to know the cost of customer support per brand? Can't do it. Time tracking is a simple easy feature they could they just don't care.
GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!
Gorgias has streamlined our communication with customers. Their support is fast efficient as well.
Trilogy Natural Products
Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.
Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.