Overall rating Based on 203 reviews
I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?
Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.
Blue Planet Store
Gorgias is a must have for any business that wants to stay in business. The automation of answering repetitive daily messages from customers is by far a game changer. No more tedious and redundant responses that you have to deal with. The interface itself is clear and clean for those in your organization to utilize with ease. Lastly, their team behind this App is hands down the best we have ever worked with. Quick response time with the solution to your problem(s).
Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software. Gorgias customer service is amazing and overall experience Gorgias / Shopify is like: Where the f™¢‰ have you been :D ??? Gorgias is so easy to set up and use and it makes no sense not using it if you are like me and want to have great customer service.
Pretty sweet. Their customer support has been great. The user interface isn't super beautiful but it's super functional. We've been able to integrate most of our customer communication channels into one platform.
Puro Sound Labs
We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.
The customer service are really helpful. They will really guide you if there are things that you d not know yet.
Switched over from ZenDesk and SO GLAD that we did. This app does everything ZD does, but without the excessively long processes, in a much simpler, more user-friendly way. It also does MORE in terms of automating tasks to go along with macros, making tag reporting a billion times easier, and the customer support is phenomenal. Switching was SO EASY. Aasif was amazing - he walked me through the process, trained my team and myself, and has provided phenomenal ongoing support.
Helixita - Natura Curativa
Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.
Gorgias has been a must for us. Chloe helped us massively when on-boarding. She was available to my team daily to answer questions and problem solve. We have never regretted our choice.