Gorgias helps you manage all your customer communication in one place.
Gorgias is the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation.
Gorgias includes a live chat that you can add to your store in one click.
Visitors get to ask questions to your support team, and your agents see their cart and order history next to the conversation. This way, you can engage potential customers and guide them until checkout.
Gorgias integrations with all the apps you use:
If you'd like to connect a tool which is not in the list, we can connect it too!
Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:
Set up an automatic responder to common requests, and reduce your ticket volume by 25%.
"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".
"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn