Gorgias ‑ Service  & Live Chat

Gorgias ‑ Service & Live Chat

by Gorgias

Customer support, live chat, help center Customer service chat

4.8 of 5 stars(194 reviews)

Customer service & Live Chat

See customer support requests from email, live chat, phone, and social media in one place. Merge conversations and reply without conflicts.

Help Desk and live chat

Help Desk that integrates with Shopify and other apps to Edit/refund orders, cancel subscription. Also Live Chat and customer support!

Live Chat & Customer support

Rapidly respond to customer support chat using templates, set up automated responses, create rules to streamline tickets, and Live Chat.


About Gorgias ‑ Service & Live Chat

The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus

Gorgias is a helpdesk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one helpdesk experience across email, live chat, phone, Facebook, Instagram, and many other channels, allowing one view to help you streamline your support tickets, saving you time and money.

Gorgias also has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, etc? Gorgias integrates with these apps as well, allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without having to leave your helpdesk!

Use templates, automation, rules, and macros to cut support time by 30%-50%. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every Channel

  • Manage conversations from email, live chat, phone, and social media in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Provide support for multiple stores from the same dashboard

Cut Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond with one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) so you never have to type them out!

Eliminate Ticket Backlog

  • Set up automated responses to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats on important pages, like the checkout

Do More Than Reply To Emails

  • Integrate other apps (loyalty programs, payment software, shipping providers, etc.)
  • Perform actions like awarding loyalty points without leaving the conversation
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

The highest rated stores use Gorgias

  • Timbuk2: Popular messenger bag brand
  • Thrive Causemetics: Luxury cosmetics
  • Darn Good Yarn: Yarn subscription
  • Frichti: Largest food delivery service in Paris
  • Rothys: Flat and sustainable shoe store

Integrates with

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Basic plan

$60/month

or $50/month billed at $600 once per year

$12 per each additional 100 tickets

  • Unlimited Customer support agents

  • 500 tickets per month included

  • 7 integrations

  • Live Chat

  • Customer Service

Pro plan

$200/month

or $166.67/month billed at $2,000 once per year

$10 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • 15 integrations

  • Live Chat

  • Customer Service

Advanced plan

$500/month

or $416.67/month billed at $5,000 once per year

$8.3 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • 30 integrations

  • Live Chat

  • Customer Service

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 194 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (8)

Most recent reviews

chocoTaco

Gorgias has been a must for us. Chloe helped us massively when on-boarding. She was available to my team daily to answer questions and problem solve. We have never regretted our choice.

Lamp Apparel Online

There are a lot of choices for helpdesks for e-commerce right now. I am so glad we chose to go with Gorgias. The set up was really easy and the customer support team responds fast whenever you need anything. They are adding new features monthly. I feel like the possibilities are endless. You will not regret switching!!!!!!!

shop-prima

I have loved my experience with Gorgias so far. I've used MANY helpdesks with MANY bells and whistles and I'm really excited about my decision to go with Gorgias. The interface is simple. Everything is condensed into one place. Integration took 5 minutes (which is truly unheard of) and the customer experience is exceptional. I've been working with (harassing) Aasif for the last few months and he is always kind, down to earth, and more than willing to help. He is there for technical support as well as general e-comm advice and for me, that was a key differentiator. I never felt like my experience was overly salesy- it always felt friend to friend. Gorgias is continuing to innovate and push the boundaries and I'm excited to see how we scale with them.