Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.2 (613 reviews)

Pricing: From $10/month. Free trial available.
Rating: 4.2 (613)
Developer: Gorgias Inc.

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow
Shopify Admin
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

Pricing

Choose the plan that best fits your business.

Starter plan

$10 / month

$0.40 per each additional ticket

Features

3 customer support agents
50 tickets per month included
Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

Features

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (613)

Overall rating

4.2

Counts per rating level

83% of ratings are 5 stars
511
5% of ratings are 4 stars
33
1% of ratings are 3 stars
6
1% of ratings are 2 stars
8
9% of ratings are 1 stars
55

All reviews

July 13, 2026

I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.

Skre Gear

United States

Over 3 years using the app

Gorgias Inc. replied July 14, 2026

Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform.

We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed.

Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!

July 10, 2026

I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!

VIOLETTE_FR

United States

Over 5 years using the app

Gorgias Inc. replied July 14, 2026

Thank you so much for your incredible review and for being with Gorgias for the past five years!

Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.

Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!

July 10, 2026

8 figure founder here -- avoid this product like the plague.
The worst support and customer service you will ever receive.

The moment our contract ends, we'll be switching to Richpanel.

After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of messages, hundreds of customer experiences ruined. The rep took the blame, but Gorgias refused to refund us a single penny.

It's a crap product, and I hope this review saves at least one company from going with them. Good luck.

Highland

United States

4 months using the app

Gorgias Inc. replied July 14, 2026

Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.

We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.

A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.