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Gorgias - customer service helpdesk

Gorgias - customer service helpdesk

Developed by Gorgias

112 reviews
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Price: From $60.00 / month Free Trial: 7 days More info
  • Manage all your support in one place: email, chat & facebook
  • Do support with rich context from Shopify, Shipstation & 20+ apps
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify and Shopify Plus


Gorgias is the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation.


Gorgias is the Shopify Plus Technology Partner for customer support.


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Provide customer service on every channel



  • Connect your support emails

  • Add a live chat to your store

  • Respond to customer on Facebook Messenger


Chat with customers and see their cart in real-time


Gorgias includes a live chat that you can add to your store in one click.


Visitors get to ask questions to your support team, and your agents see their cart and order history next to the conversation. This way, you can engage potential customers and guide them until checkout.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shopify: order info, refunds, gift cards. We support multi-store

  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Reduce ticket volume by 20%


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


★ Hundreds of stores use Gorgias



"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn


Learn more


★ Book a free live demo

Gorgias - customer service helpdesk reviews

112 reviews
  1. 5 stars (104 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (3 reviews)

Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do!
Very impressed.

posted

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

posted

Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!

posted

We have just started using this platform and so far have found pluses with it.

1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets.

2. Support staff is very responsive to queries.

3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.

posted

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins so info is easier to read vertically.

posted

Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Highly recommend!

posted

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!

Integration was easy and quick, and the guys are AMAZING and so helpful!!

Thank you :)

posted

I am a small business with a team of 3 or 4

I was using Zendesk for my needs in terms of customer comms and providing support through a small team.

Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff

Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders.

I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution.

Nice job

posted

Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.

posted

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)

posted

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