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Gorgias - customer service helpdesk

Gorgias - customer service helpdesk

Developed by Gorgias

135 reviews
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Price: From $60.00 / month Free Trial: 7 days More info
  • Manage all your support in one place: email, chat & facebook
  • Do support with rich context from Shopify, Shipstation & 20+ apps
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify and Shopify Plus


Gorgias is the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation.


Gorgias is the Shopify Plus Technology Partner for customer support.


Book a live demo


Provide customer service on every channel



  • Connect your support emails

  • Add a live chat to your store

  • Respond to customer on Facebook Messenger


Chat with customers and see their cart in real-time


Gorgias includes a live chat that you can add to your store in one click.


Visitors get to ask questions to your support team, and your agents see their cart and order history next to the conversation. This way, you can engage potential customers and guide them until checkout.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shopify: order info, refunds, gift cards. We support multi-store

  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Reduce ticket volume by 20%


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


★ Hundreds of stores use Gorgias



"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn


Learn more


★ Book a free live demo

Gorgias - customer service helpdesk reviews

135 reviews
  1. 5 stars (126 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

Gorgias deleted my account without any notification

posted

A very good app. Romain, Aasif and all other representatives are very helpful. It really changed our customer service tools a lot easier and convenient to navigate. Romain even did integrate SMS even if it wasn't from their list of integrations. Great job!

posted

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for us, in terms of Shopify integrations and functionality. We also really love the macros, and how intuitive and easy to use it is! Their customer service is also wonderful - they've answered every question promptly and thoroughly! 5 stars all around :).

posted

Our team loves Gorgias. It has completely changed and streamlined our customer service process, and their customer support team is great. Many of the tweaks and feature requests we've made in the last several weeks of using the app have already been made.

posted

2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!

posted

We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!

posted

After having moved from Zendesk to Gorgias, our efficiency in answering tickets, tagging, and improving our customer support in general skyrocketed. Gorgias's UI is intuitive and easy to use, which allowed other team members to onboard without too much time spent training. The integrations with all the apps we use is also a huge plus! Highly recommend giving Gorgias a try!

posted

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

posted

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant!

It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself.

Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy.

We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes.

Loving it.

posted

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

posted
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From $60.00 / month

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7 days

Support & Sales

Gorgias
+1 (917) 859-3010
support@gorgias.io
gorgias.io
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