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Gorgias - customer service helpdesk

Gorgias - customer service helpdesk

Developed by Gorgias

156 reviews
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Price: From $60.00 / month Free Trial: 7 days More info
  • Manage all your support in one place: email, chat & facebook
  • Do support with rich context from Shopify, Shipstation & 20+ apps
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify and Shopify Plus


Gorgias is the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation.


Gorgias is the Shopify Plus Technology Partner for customer support.


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Provide customer service on every channel



  • Connect your support emails

  • Add a live chat to your store

  • Respond to customer on Facebook Messenger


Chat with customers and see their cart in real-time


Gorgias includes a live chat that you can add to your store in one click.


Visitors get to ask questions to your support team, and your agents see their cart and order history next to the conversation. This way, you can engage potential customers and guide them until checkout.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shopify: order info, refunds, gift cards. We support multi-store

  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Reduce ticket volume by 20%


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


★ Hundreds of stores use Gorgias



"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn


Learn more


★ Book a free live demo

Gorgias - customer service helpdesk reviews

156 reviews
  1. 5 stars (146 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

We have had Gorgias up and running for a month and it has made our customer service process a lot easier.
We have integrated our social media comments and queries which means nothing is overlooked.
Support at Gorgias have been really helpful in not only helping setting up but making sure we are using everything to its maximum potential.
Really happy we made the change.

posted

Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super helpful, they told me what would be the best way to organize and keep good stats for our business needs. They scheduled a follow up call for a few months down the line to make sure we are still happy and doing good with the application. Thank you Gorgias team!

posted

The help desk is awesome!
If you have a question they get back to you very quickly!

posted

This is the best support app ever made to date!
They also have awesome real time support via a chat box to help with any issues or to just help you get going! you want be sorry!

P.S. I want to send a special thanks too Sonia over on the support team, she is amazing!

posted

Great product. Looking forward to their mobile app evolution!

posted

Great product, helped us get more organized and scale our business.

posted

Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!

posted

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus.

Gorgias is a relatively young platform, especially when compared to Intercom. This can be a good thing (small team, quick and continuous development etc) but it is also reflected in a more primitive UI/UX.

Intercom's back end was intuitive and functioned more like a chat client than a ticketing system. Our support staff loved this since it showed when customers were 'online' and allowed them to hop between tickets effortlessly. Intercom also had a very developed app, which complemented this concept wonderfully and allowed easy "off hours" support during sales events.

This is where Gorgias has room to improve. Simple quality of life and front end improvements like auto-saving draft replies from help desk members, live chat estimated wait times, and set live chat availability hours would all greatly increase the utility of the platform. The Gorgias team has said an app is scheduled for early July... I can't comment on that until I see it.

Regardless, I really hope Gorgias doesn't fall into the trap of trying to compete with the outdated and dying email/ticket paradigm. It reminds me a lot of the desktop first vs mobile first debate... in a couple years there will be no question that "Livechat First" will be the industry standard.

With this in mind I hope to see strong and continued development of the live chat platform. The team should look take a close look at intercom's core offering and replicate as much of the functionality as possible. This would put them far ahead of the zendesks of the world, and push them into a best in class service for Shopify with no out of the box parallel.

If this is not done, intercom will likely close the gap by updating their integration with Shopify; I know they are actively developing more eccomerce features with an eye to do just that.

posted

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straight forward. Great for shopify webstores!!

posted

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.

Cheers!

posted
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From $60.00 / month

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Gorgias
+1 (917) 859-3010
support@gorgias.io
gorgias.io
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