Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

May 16, 2017

Pros:
1. Very good concept, I consider it the best among the customer communication apps. It's convenient to manage all communications and manage orders from the same interface.
2. The interface is clean, easy to navigate and find useful information.
3. Reasonably priced, has a very good beginner's deal.
4. Support is excellent, had a pleasant conversation, and they do listen to customers.

Cons: ...

Zen Art Shop
United States
Over 2 years using the app
February 19, 2024

I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support ...

Squid Socks
United States
About 2 years using the app
Gorgias Inc. replied February 23, 2024

Dear Squid Socks Team,

We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it ...

February 21, 2024

Good app, but the customer service is lacking, which is ironic seeing as it is a customer support app. It would be a 4-5 star rating if the customer support was better. They takes ages to reply, there was even a time where the team were on a retreat, and live chat was just turned off. The automated live chat rarely answers the query you have. But I would still recommend the app.

Kapes Uniforms
United Kingdom
8 months using the app
Gorgias Inc. replied February 23, 2024

Dear Team,

Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to acknowledge the inconvenience you may have experienced.

I ...

December 18, 2022

We used this app for a number of months but decided to migrate away. Gorgias is well established however we felt that it was trying to do too much and the customer got lost in persistent automation. The support team were excellent at the onset but that ebbed away over time and I didn't feel it was appropriate to continue with this solution. A nice product but not compelling enough to keep as our ...

Mountain Dog
United Kingdom
4 months using the app
Edited July 12, 2017

edit:

Used to be free but suddenly changed to a subscription of $30 a month for the standard plan. And that's only for 600 tickets - their basic plan. When enquiring they said they sent out emails, which I never received. I went back to check as I have a specific email just for shopify apps in this store - then they assumed and said the email just got 'lost'. Good that they let me cancel the ...

Justmypup
Australia
About 1 month using the app
September 14, 2018

We use this app for email support and chat. We've tried a few different ones and Gorgias is probably the best. It's still missing some functionality though. To be completely honest, it seems as though the company is in growth mode and more focused on fundraising/growth than appeasing it's existing customer base. Feedback and response times on slower than average when compared to other apps, but I ...

Spivo
Canada
About 1 month using the app
October 2, 2023

Great if you like $500+ a month. It is not $60 as advertised.

Really Cool Living - Savage
United States
6 days using the app
Gorgias Inc. replied October 4, 2023

Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan ...