Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

January 11, 2025

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
Germany
About 3 years using the app
Gorgias Inc. replied January 13, 2025

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend ...

December 17, 2024

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google ...

Milkbar Breastpumps
Australia
Almost 4 years using the app
Gorgias Inc. replied December 20, 2024

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any ...

January 3, 2025

Our account was billed even though we already canceled it.

Solarhandel24
Germany
11 months using the app
Gorgias Inc. replied January 6, 2025

Hi Solarhandel24 team,
We sincerely apologize for the inconvenience caused. We’ve reviewed the situation and are taking steps to make things right. Please check your inbox ...

Edited November 19, 2024

We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns ...

ThumbPRO
United States
Almost 3 years using the app
Gorgias Inc. replied November 6, 2024

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We ...

November 26, 2024

stay away. nothing works - waste of time! support is horrible!

Titan Cold Plunge Systems
United States
About 1 month using the app
Gorgias Inc. replied November 28, 2024

Thank you for your feedback, Titan! We’re truly sorry to hear about your experience. We value your input and are committed to making things right. Our team has reached out to ...

October 29, 2024

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take ...

Get After It
Australia
5 days using the app
Gorgias Inc. replied October 30, 2024

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to ...

September 17, 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification ...

FOX & WOLF
Spain
3 days using the app
Gorgias Inc. replied September 20, 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate ...

Edited September 14, 2018

they say on the highest plan they will have someone dedicated to your account and that's a bologna , getting someone to get us up and running and help us design the campaigns is a task, we are still waiting for that dedicated rep who was supposed to help us 2 months ago. Software is good but promises are a joke.

LEDMyplace
United States
Almost 6 years using the app
September 22, 2022

Sent us an email to say they are TRIPLING the price we pay. Disgusting how they treat customers! Don't do it. They are too big to support startups now. This is an enterprise app these days.

Royal Essence (Australia & New Zealand)
Australia
About 5 years using the app
Gorgias Inc. replied October 3, 2022

Hello Team.

We appreciate the time you've taken to review our service, and we’re truly sad to hear that you've got such an impression about us.

We can assure you that we do ...

June 26, 2023

You can't "undo" when typing a whole email into their text box! When you decide, oh, I should save this and make it into a macro, so you select the whole email and mean to hit copy, but you hit paste instead, then the whole entire thing is GONE!!!! FOREVER!!!!!! THIS IS A BASIC EMAIL FUNCTION — UNDO!!!!

Ted's Brain Science
United States
About 5 years using the app
Gorgias Inc. replied June 27, 2023

Dear Team,

We sincerely appreciate you taking the time to leave this review and we're deeply sorry to read about your experience.

The aforementioned combinations should all ...