Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.
Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software.
We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business.
The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows.
Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟
Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most.
We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉
Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️
Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!
We're so grateful for your kind words, EXO Drones Team! 🙏
Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations.
We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with.
Thank you for choosing Gorgias! 🤗
Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.
Hello, Yogo Team.
Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.
It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.
We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.
We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.
Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻
Best helpdesk for shopify by far.
We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.
It is simple to set up, the possibilities are endless and they have awesome support.
They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.
Dear Squid Socks Team,
We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it caused frustration, and we appreciate your patience in resolving the issue.
Your detailed account is invaluable, and we're sorry for any confusion caused by the technical jargon and complex instructions. We're glad to hear that Richard could assist you in completing the verification. Your experience highlights areas where we can improve, and we'll be working diligently to streamline these processes and enhance the clarity of our instructions.
On a positive note, we're pleased that you find our platform beneficial, especially with its integration capabilities with Gmail and Social Media.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for bringing this to our attention.
Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.
Hey, Ketolibriyum Team!
Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business.
Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings.
We truly appreciate your support and look forward to continuing to serve you. 🙏
Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,
Hi Caci,
Thank you for sharing your experience! 🤩
Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized.
Whenever you need help, we're one message away! 🫶🏻