The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.
So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!
The customer support team is really awesome. I was having a very frustrating time integrating my pages. At first, I blamed the app, but little did I know that the problem was on my end all along. Thanks to Tamara Zaric, Hannah Hermosa, Milan Kokanovic, Violeta Tubio my pages were eventually integrated. I have already recommended them to all my friends...
Bortex Fine Tailoring
I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!
I have just started using this app, simple to set up once you understand how things work and the customer support is incredible! Milan has been very helpful, any questions that I have had have been answered quickly and any issues have been resolved efficiently.
Honey's Child Boutique
If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't know if they are short staffed or what, but EVERY TIME I reach out to them through chat, I get very generic answers with links to their articles. No one ever actually looks into my account to address my specific problem. If they do, the end up telling me I need to speak to a developer or pass the buck to Shopify. In a nutshell, these people just want your money. They do not care about customer service at all. I wouldn't recommend this company to my worse enemy.
The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.
The Dude's Threads
Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.
Madson Of America
Gorgias is super easy to use and their support is even better! Milan K just helped me with the quickness and explained everything thoroughly. We LOVE Gorgias and you will too! Keep it up guys and gals!
Vionic Shoes Canada
We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from Gorgias. My other favorite, is the Chat Support. Quick. Throughout and uber friendly :)