Gorgias ‑ Helpdesk & Live Chat , 556 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
January 14, 2022

Amazing Support! They have helped us so much within the last couple of weeks and Emilija B has especially helped us a lot today. Really really thankful

Time spent using app: 3 months
January 5, 2022

Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!

Silver Phantom Jewelry
United States
Time spent using app: Almost 2 years
January 5, 2022

Best Shopify chat app on the market! Perfect integration with all the important players on the market. Support is blazing fast and has an answer to every question.

Brunott Juwelier
Time spent using app: 2 months
December 30, 2021

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

RED MILLS Outdoor Pursuits
Time spent using app: 26 days
December 29, 2021

Gorgias is a fantastic platform to operate Shopify customer support on. Nothing like it at all! I highly recommend using Gorgias for any growing company that is wanting to drive excellent customer support!

Glow Up
United States
Time spent using app: Over 1 year
December 28, 2021

I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)

United States
Time spent using app: 10 months
December 27, 2021

Had an issue with email and Emilija was great with assisting me. She emailed me daily to give me an update and didn't stop until it was corrected.

J. Queen New York
United States
Time spent using app: About 1 year
December 27, 2021

I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!

TANAOR – Nano Jewelry
Time spent using app: 10 months
December 23, 2021

Gorgias is great overall and their support is amazing. I can't talk about one person, cause all of their support team is great. Thank you!

Time spent using app: About 1 year
Edited December 17, 2021

Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales lost. The worst of it is the response from Gorgias. I understand problems can happen but I contacted the person who sold me product no answer, I contacted my account mananger no solution, I contacted the technical team...only apologies and no answer to my questions about company address for all my time and sales lost and it is like they ignore the questions....DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!! I am still having problems with my phone line...

EOzzie Electric Vehicles
Time spent using app: About 1 year