Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat and helpdesk app for its user-friendly interface and efficiency. It's praised for its seamless integration with Shopify and other platforms, providing a comprehensive view of customer interactions. Features like the Help Center, Quick Replies, and automation tools are appreciated for their time-saving capabilities. The app also centralizes customer communication across multiple channels for easier management. The support team is consistently described as knowledgeable and responsive, providing quick and detailed responses.

April 27, 2023

Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )

Evelyn & Bobbie
United States
About 1 year using the app
Gorgias Inc. replied May 3, 2023

Thank you so much for your lovely comments, Team. We'll make sure to pass this on to our amazing Emilija. 🙏 Our entire team does their very best to leave you feeling that way after contacting us, and we couldn't be happier to learn that we're doing a good job. Feel free to reach out to us if there is anything that we can help you with, as we're here 24/7. 🤗

May 19, 2023

Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!

Robi Water
2 months using the app
Gorgias Inc. replied May 19, 2023

We simply couldn't agree more, Robi! ⭐️ We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. 🙏

March 29, 2023

Gorgias is an amazing app and has been instrumental in our customer support team's success. Their team is always helpful. Our recent need for help with their support team was resolved efficiently and successfully.

United States
Over 3 years using the app
Gorgias Inc. replied March 30, 2023

It is fantastic to hear that you’re enjoying our amazing platform! 🙏 If you have any idea that you’d like to us implement, or if there’s anything else we can do to make your experience even more enjoyable, we’d be more than happy to have a nice chat with you and your Team. 😊

April 27, 2023

Great product and very good customer service. They are always very quick with solving your issue when you reach out to support

United States
12 months using the app
Gorgias Inc. replied April 27, 2023

You cannot even imagine how much we appreciate you taking the time to send such a lovely review. Rest assured that we’ll continue to work on maintaining top-quality service. 🙏

Edited April 10, 2023

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.

United States
Almost 2 years using the app
Gorgias Inc. replied April 10, 2023

Thank you for sharing your impressions, Team! 🙏 It’s surely amazing to hear that you’re happy with us. We'll always have your back, so if there’s anything we can do to make your experience even better, please feel free to let us know. Thank you! 🤗

March 23, 2023

Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).

Hiya Health | Essential Super Nutrients for Kids
United States
About 3 years using the app
Gorgias Inc. replied March 25, 2023

Dear Team,

It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏

March 28, 2023

Their team has been providing support and assistance ,and responding to questions in a timely manner. Then will also consider our actual usage when handing over more features to us!

United States
Over 2 years using the app
Gorgias Inc. replied March 28, 2023

We truly appreciate you taking the time to write this review, Team! 🙏 We’d like to ensure that you’re provided with the best experience we can offer, so if there’s anything that we can do, your Gorgias Crew will always be there to save the day. 🤗

April 27, 2023

Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated

Beekman 1802
United States
9 months using the app
Gorgias Inc. replied May 3, 2023

Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏

March 20, 2023

Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.

United States
About 3 years using the app
Gorgias Inc. replied March 20, 2023

What a wonderful message to read on this first day of spring! 😊 We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work! 🙏

April 27, 2017

If I were to give this a rating at the beginning of the trial it might have been lower stars but they were able to let us try it out for a little longer due to some glitches and learning curve. Being a startup app I can imagine the obstacles they faced. That being said they were very attentive and fixed problems fairly quick. They were understanding and patient in dealing with our agents get use to their product.

Their Seamless integration allowed us to get into using the app fairly quickly. Romain walked us through the app and showed us the basic functions that we would use on a daily bases. He continued even till this day to be readily available to help us and answer questions.

The app functionality is a great and tied all our customer service channels all in one place without any problem. The order lookup and merge is a great feature as well as on the spot account and order changes.

Setting rules can be a little tricky but they are there to help and guide you through the process. If you have a little patience you can do a lot with the rules. There are endless possibilities to make automation customized for your needs.

The price is great, you can't beat for what they offer I just hope they don't raise the price too much. Regardless probably still worth it.

I highly recommend this app if you are trying to organize your customer service channels and prepare to scale your business. Keep up the great work guys, you truly care about your product and customers.

Bargain Bows
United States
Over 6 years using the app