Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

March 13, 2020

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

Seek Discomfort
United States
August 21, 2021

The app is great, and the onboarding was easy. A couple of odd things happened here and there, like Instagram and FB disconnecting without notice. They told us they have no control over that - okay, but at least let me know the integration is gone and we need to reconnect. We did not answer any social query for 3 days until we noticed there was something wrong. Now, the TRUE dealbreaker for us is ...

Paint by Numbers
Spain
October 4, 2024

OLYRA
United States
About 3 years using the app
Gorgias Inc. replied October 11, 2024

Thank you so much for your 5-star rating, Olyra! 🌟
We truly appreciate your support and are thrilled to hear you're happy with our service. If you ever need anything, we're ...

March 19, 2024

Veer
United States
About 1 year using the app
Gorgias Inc. replied March 21, 2024

Dear Veer Team,

Thank you for the 5-star review!

We're delighted to hear that you had a positive experience with us.

If you ever need anything else, feel free to reach out. ...

March 13, 2024

Bryan's Gifting Company
United States
2 months using the app
Gorgias Inc. replied March 15, 2024

Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻

April 19, 2024

Packraft Europe
Austria
2 months using the app
Gorgias Inc. replied April 22, 2024

Thank you so much for your glowing review! ✨

We truly appreciate your support and are delighted to know you had a great experience.

Looking forward to having you on board ...

February 26, 2024

Wild Nutrition® Ltd
United Kingdom
Over 3 years using the app
Gorgias Inc. replied February 28, 2024

Dear Wild Nutrition Team,

Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.

Your feedback ...

February 22, 2024

Upway France
France
Over 2 years using the app
Gorgias Inc. replied February 24, 2024

Hi, Upway France!

Thank you so much for taking the time to leave us a 5-star review!

We're thrilled to hear that you had a positive experience with our Team. Your feedback ...

March 15, 2024

AnywhereCam
United States
24 days using the app
Gorgias Inc. replied March 18, 2024

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂

February 23, 2024

VitaOn Bulgaria
Bulgaria
3 months using the app
Gorgias Inc. replied February 24, 2024

Hey, VitaOn Team!

Thanks a bunch for leaving a positive review! 🌟

It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure ...