Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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The app is great, and the onboarding was easy. A couple of odd things happened here and there, like Instagram and FB disconnecting without notice. They told us they have no control over that - okay, but at least let me know the integration is gone and we need to reconnect. We did not answer any social query for 3 days until we noticed there was something wrong. Now, the TRUE dealbreaker for us is the file upload capability. It's 10 MB PER EMAIL!! Not even per file!! We create personalized paintings, so we need to send out customers high-resolution files. 10MB per email is just miserable, considering the app cost. A free Gmail account allows you 25 MB per file. Zendesk too. That would be enough for us. After spending time resizing, compressing, resizing again, etc., we are about to cancel the service since we spend too much time doing unnecessary tasks. We talked to support about this, and all they said is that they don't have a direct line with engineers and will add it to some feedback list. There are no plans to change that. So if your business needs to send files to your customers, bear in mind that this app will be a pain. I hope they can give us a solution, though.
Dear Wild Nutrition Team,
Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.
Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us.
Thank you once again, and have a fantastic day! 🤗
Dear Veer Team,
Thank you for the 5-star review!
We're delighted to hear that you had a positive experience with us.
If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏
Hi, Upway France!
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.
We look forward to having you on board for a long time. 🌟
Thank you so much for your glowing review! ✨
We truly appreciate your support and are delighted to know you had a great experience.
Looking forward to having you on board for a long time!
Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻
Hey, VitaOn Team!
Thanks a bunch for leaving a positive review! 🌟
It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more.
We truly appreciate your support and look forward to serving you in the future. 🙏
Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂
Dear Highland Tactical,
Thank you so much for taking the time to leave us a stellar 5-star review!
Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client.
If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it.
Thank you for choosing Gorgias! 🤗
5 stars speak louder than words!
We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟