Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by Gorgias

Centralize all your customer service channels in one place

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

71 - 80 of 413 reviews

Firefly Chocolate

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

Total Ink Solutions

Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!

Grow Young Shop

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!

SoyMacho.com

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

Hammitt

Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!

Copper Cow Coffee

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Bamboo Toothbrush Bam&Boo

Great App, it was a game changer for our business in terms of automatization of the customer service flow.
It works well with both Shopify and Recharge app.
Also the support is very good and quick.

WunderHaas

This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!

King Kong Apparel

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

Destira

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!