The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Gorgias is definitely my favourite business customer support portal. The options are endless and the support team is incredible. They have constant webinars which I love to watch just to see if I'll learn something new that I don't know. If I ever have a question, their live chat support is super helpful. There's always room for improvement, and with this they are very forthcoming about new features coming down the pipeline and always willing to take suggestions to make the experience more improved for the future. The functionality is very useful. I can't say enough good things :)
We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!
Makes a seller / customer service lives' easier. :) Their rules are so interactive, lets you focus more on other tasks which really needs attention. And their customer support team is really awesome! It was already the second time Ilija Kostic has catered to my concerns, and she went above and beyond to help out. :) We so love Gorgias!
Can't say enough good things about Gorgias and their support! Really helpful when it comes to chatting through issues via their chat function and excellent aggregation of all the different ways our customers can reach us for support.
Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.
They are always so helpful when I reach out! I would recommend them for sure! Ilija Kostic Thank you!
Emotiva Audio Corporation
Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!
Very helpful and responsive! They are able to help with your questions quickly and even provide video tutorials.
Renée Rouleau Skin Care
Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!
We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform grows- supported mass email/bcc functionality, ability to create discount codes instead of logging into Shopify, and a more robust search function so we can easily filter our customers. Great overall and would recommend to anyone who is looking for a robust Shopify integration!