Reviews (714)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.
Refine
-
By rating
Super fast service and very helpful. Solved issue in the space of 5 min ! Keep it up guys would recommend to anyone
Gorgias customer support is always there to assist when we need help! Their service is very accessible and they make sure your needs are met each time you inquire for help.
Great support! Milan helped me install the new chat wizzard in lightning speed!
Would get 5 stars if you could organize emails better (folders) and had a search option on the mobile app.
Great app! Has made managing all inbound interactions so much easier and fluid. Also ridiculously responsive customer service. Our lives are so much better now working with this app. All good stuff and good for our customers!
I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!
I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)
After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!
Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!
Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.
I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.
We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very ...