HERA x HERO
Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!
Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.
Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!
Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!
Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!
Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!
5* compliments to your support team; )))
The response is very fast, really helpful and super friendly.
We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for.
You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or inquiry about what they do but they will do it again upon request. Their response times are above average and always helpful.
You want features! CHECK! I find that the feature set not only is constantly growing but it seems to cover almost everything that a business could possibly want.
GREAT PRODUCT at a GREAT PRICE with GREAT SUPPORT!
Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.
Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.